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Wait for Status Change node not working


Gary@ADL
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hey guys - please can anyone help me as to why our "wait for status change" node is not working? the workflow just skips right past it (doesnt wait the specified time)

 

ive tried it with an with the "request ID" defined, ive tried setting a "from status = resolved", nothing seems to work?

 

manyt thanks 

 

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@Gary@ADL no need to set the Request ID, that can (should) be left to Auto. The From Status needs to be set as Resolved given there is a Set Status to Resolved node before, which I assume sets the status to Resolved on the request. It should work with this config. If it does not then we would need to have a look at some examples and workflow configs... you can PM (private message me) for this and we will have a look.

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  • Victor changed the title to Wait for Status Change node not working
  • 2 weeks later...

Just to conclude this thread, the issue was caused by the values used in expressions for branches in the decision node. The criteria used was for Request Status (returned by a Get Request Details node) with values "status.*" (example). The correct value when checking for Status (returned by a Get Request Details node) is without the "status." .. Example: "status.open" is incorrect, "open" is correct. (same for any other request status possible values). 

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