email automation issue

[Gary@ADL]

Hi Guys,

 

Im just doing some work on our change process, and am getting an error message when using the process.

 

its erroring at the point of trying to send out an automated email. ive tried a few different combination, getting it to email an external address instead of a co-worker, and also made sure there was a change email template setup,

 

any ideas? I

[Guest]

Hi Gary,

Looking at your screenshot, you haven't specified a Mailbox Name on your automated task node. Could you try and add a mailbox name, save and activate the Business Process, and raise a new request to try again?

Kind Regards

Bob

[Gary@ADL]

Thanks Bob yes this worked, although I did notice one thing which was also tripping me up,

 

In the email templates section, theirs a dropdown (defaults to requests normally). - for my change request email template, I had saved this in the 'changerequest' list in the email templates section (as shown), but when I came to try my process this didn't work. as soon as I changed the email template it was trying to mail from to one in the 'requests' section, it worked fine.

 

do I have to prefix the template name with anything if not using a template from the default 'requests' template list?

 

hope this makes sense!

[Gary@ADL]

Sorry ignore my above post - looks like this was sticking in my spam filter

 

many thanks once again for your help,

 

cheers

Gary