David Hall Posted January 19 Share Posted January 19 On 17/01/2024 at 13:55, sprasad said: Using the Apply to Email funtion We delete all the unwanted Text, then go to the Attachments. As soon as click on delete all (for the attachments) all the text we had selected (e.g. Highlighted below) re-appear on the form. The only way arond this is to delete the attachments 1st, then delete the Text. Hi @sprasad We've identified the issue and we'll have this corrected in the next update of Service Manager. Kind regards, Dave Link to comment Share on other sites More sharing options...
AKJ Posted January 31 Share Posted January 31 Now that the new email function has been deployed to the new UI, it is no longer possible to reply or reply all to an email and quote the previous email chain. To do this, I have to click forward instead and then 'See forwarded content', then re-type the email addresses I want to reply to. However, it looks as though we can no longer use either reply or forward to send emails to recipients outside of the domain connected to Hornbill, thereby making this email system highly unusable in many calls. Could we have the ability to email external email addresses in the email function, and quote previous correspondence when replying to emails? Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted February 5 Share Posted February 5 This morning whilst doing a demo, I noticed that the HUD in the portal is displaying checkpoints, even though the service is set to stages only. The old UI respects the stages only setting, but the preview does not. Link to comment Share on other sites More sharing options...
TrevorHarris Posted February 5 Share Posted February 5 @Gareth Cantrell thanks will check this Link to comment Share on other sites More sharing options...
AKJ Posted February 7 Share Posted February 7 On 31/01/2024 at 10:09, AKJ said: Now that the new email function has been deployed to the new UI, it is no longer possible to reply or reply all to an email and quote the previous email chain. To do this, I have to click forward instead and then 'See forwarded content', then re-type the email addresses I want to reply to. However, it looks as though we can no longer use either reply or forward to send emails to recipients outside of the domain connected to Hornbill, thereby making this email system highly unusable in many calls. Could we have the ability to email external email addresses in the email function, and quote previous correspondence when replying to emails? Ignore most of this post, I didn't realise semi-colon was the button to trigger email separation. Would still appreciate the ability to send previous replies in an email chain through the reply function instead of in just forwarding though. Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted February 27 Share Posted February 27 We've noticed a usability issue in the Preview UI with the Links widget in the portal in Dark and High Contrast modes. In the current UI, tiles are rendered with a dark font, however the tiles are not distinguishable from each other. In the preview UI, the tiles are visually distinguishable, however their titles are rendered in white, making them almost impossible to read. The titles are nearly unreadable in High Contrast mode in both the current and preview UI Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted February 27 Share Posted February 27 UPDATE: we set the background colour to make the tiles visually distinguishable in Light mode but left the text colour unchanged - removing the background colour makes the tiles indistinguishable in all modes, but readable in the Dark and High Contrast modes. Link to comment Share on other sites More sharing options...
HHH Posted March 19 Share Posted March 19 On 07/02/2024 at 12:52, AKJ said: Would still appreciate the ability to send previous replies in an email chain through the reply function instead of in just forwarding though. +1 to be able to reply with previous content Link to comment Share on other sites More sharing options...
samwoo Posted March 19 Share Posted March 19 On 21/11/2023 at 15:45, Emily Patrick said: With the introduction of CH00179909 for the wiki help, can be adjusted at all, so that once you've typed what you want in the resolution box, for example, you can easily get to the Category view beneath the box, without needing to do an extra click in the white space to get to the category options? Just linking back to this post regarding the above issue: 1 Link to comment Share on other sites More sharing options...
Claire Holtham Posted March 19 Share Posted March 19 3 hours ago, HHH said: +1 to be able to reply with previous content +1 here too. I might raise this on a new thread, now that we're being forced onto the new UI on 2nd April... Link to comment Share on other sites More sharing options...
Art at BU Posted March 19 Share Posted March 19 After the 2nd April new UI deadline, I was preparing a notification to our users about the orange UI button and the impact of clicking on it and turning the new UI on early. I noticed this anomaly Firefox (124.0) that there appears to be no orange button and the new UI appears live already. I am using my Admin account and I don't believe this has had the button pressed. My Admin account in Edge shows this: My Admin account in FireFox shows this I get the same issue with a test account - the new UI seems already applied. Does anyone else see this or not? I'd like to know so that I can issue a consistent communication to me user base about what they will see in different browsers. Thanks, Art Link to comment Share on other sites More sharing options...
gabraham Posted March 20 Share Posted March 20 Some members of the team are now using the new UI to familiarise themselves with the layout. We are seeing occasions when replying to emails that we are having to open the reply a number of times for the technicians signature to appear in the email reply whereas this would apply each time prior to the new UI. Is this a known issue? Link to comment Share on other sites More sharing options...
JAquino Posted March 20 Share Posted March 20 On 19/03/2024 at 15:00, Claire Holtham said: +1 here too. I might raise this on a new thread, now that we're being forced onto the new UI on 2nd April... On 19/03/2024 at 11:55, HHH said: +1 to be able to reply with previous content Same here. Don't like to lose previous functionality Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 21 Author Share Posted March 21 Hi @gabraham, Regarding I can see the problem. Functionality here should not change from the previous UI. We'll look at the issue and fix this. Thank you for reporting, Daniel. Link to comment Share on other sites More sharing options...
will.good Posted March 21 Share Posted March 21 Hi, We are also seeing issues with some email formatting in the new UI - some emails do not format correctly. I can't share any examples on here, but they come through to our inbox with the wrong font (courier new) and the text is not wrapped to the preview window, meaning we have to scroll sideways to read the remaining text. Link to comment Share on other sites More sharing options...
Claire Holtham Posted March 21 Share Posted March 21 On 22/10/2023 at 13:35, Daniel Dekel said: @Estie we'll look at this. Hi Daniel, we've noticed there is a mismatch between the total number of mail items showing on the left, and the actual number in the inbox on the new UI only. An f5 to refresh the screen corrects this. so it's an annoyance for our first line staff who dont want to constantly be refreshing hornbill to see that there are new items in the inbox that require attention. Cheers, Claire Link to comment Share on other sites More sharing options...
AKJ Posted March 21 Share Posted March 21 1 minute ago, Claire Holtham said: Hi Daniel, we've noticed there is a mismatch between the total number of mail items showing on the left, and the actual number in the inbox on the new UI only. An f5 to refresh the screen corrects this. so it's an annoyance for our first line staff who dont want to constantly be refreshing hornbill to see that there are new items in the inbox that require attention. Cheers, Claire I brought this up a few months ago but didn't get a reply. It's interesting refreshing the page fixes it for you – myself and a few other members in our organisation have this persist permanently across different browsers and sessions, meaning it's tied to our accounts in some way as opposed to the mailbox itself. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 21 Author Share Posted March 21 Hi @Art at BU, Regarding your comment - The New UI is set per browser per machine, so if you switched in let's say Chrome and you open in Firefox, if you hadn't switched before you will see the old UI with the button to switch. As the tooltip says, there is no option to get back to the old UI anymore once you switched. This might be the confusion you had in the multiple browsers. Hope is more clear now. Daniel. Link to comment Share on other sites More sharing options...
will.good Posted March 21 Share Posted March 21 I'm nitpicking here - but it's a minor annoyance. The request list header bar doesn't sit flush to the top, so there is a small gap where you can see things flying past when scrolling down the request list Could I also ask that columns auto size correctly when the page first loads? It's not easy on the eyes when column width is changing as you're scrolling down the list Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted March 21 Share Posted March 21 We have been notified of some accessibility issues in all 3 modes (Light, Dark & High Contrast) in the new UI request list. In Light mode, links are rendered as blue text on a light blue background rendering the text almost impossible to read for users with colour blindness. In Dark mode, links in unread requests are also rendered in the same blue text on a blue background, also rendering these illegible to colour blind users. In High Contract mode, links un unread requests are rendered in yellow on a light yellow background and the rest of fields are rendered in white - this is illegible to all users. I have tried playing around with the webapp.view.ITSM.serviceDesk.requests.list.unreadColour application setting, and it has no discernible effect in any mode, except for light mode. Link to comment Share on other sites More sharing options...
Miro Posted March 21 Share Posted March 21 Hi @Claire Holtham Thank you for reporting the issue, it should be fixed in the next core UI release. @AKJ this should be the same for you (same problem). Thank you, Miro 1 Link to comment Share on other sites More sharing options...
Sam P Posted March 21 Share Posted March 21 Apologies if this has already been covered however we're finding that the difference/contrast of colours in the Request List between those that are Open and On Hold is quite low making it quite difficult to tell them apart: We have also had the Dark Mode links issue reported: Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 22 Author Share Posted March 22 Hi @Sam P, 19 hours ago, Sam P said: We have also had the Dark Mode links issue reported Will be fixed in our next build. The Service Manager is looking at the Requests List. Thank you, Daniel. 1 Link to comment Share on other sites More sharing options...
Claire Holtham Posted March 22 Share Posted March 22 21 hours ago, Miro said: Hi @Claire Holtham Thank you for reporting the issue, it should be fixed in the next core UI release. @AKJ this should be the same for you (same problem). Thank you, Miro Thanks Miro, - I'll let our service desk know it will be fixed in the next core UI release - do you know if that will be before 2nd April please? Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 22 Author Share Posted March 22 17 minutes ago, Claire Holtham said: Thanks Miro, - I'll let our service desk know it will be fixed in the next core UI release - do you know if that will be before 2nd April please? Hi @Claire Holtham, Our next build will be available either before the 2nd of April or at the same day. Regards, Daniel. Link to comment Share on other sites More sharing options...
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