Bukola Posted October 27, 2023 Share Posted October 27, 2023 On 25/10/2023 at 17:58, Steve Giller said: No, nothing is being removed. They are simply not yet implemented. I believe the underlying functionality is all in place and the final update will be due in the next (or possibly next-but-one) Service Manager Update. OK - so you are not asking customers to test that functionality. Link to comment Share on other sites More sharing options...
Bukola Posted October 27, 2023 Share Posted October 27, 2023 Where has the search bar moved to please? thank you Current with a search bar New with no search bar Link to comment Share on other sites More sharing options...
Ruben Posted October 27, 2023 Share Posted October 27, 2023 Just now, Bukola said: Where has the search bar moved to please? thank you Current with a search bar New with no search bar If you click the search icon, you will get the search bar. Link to comment Share on other sites More sharing options...
Bukola Posted October 27, 2023 Share Posted October 27, 2023 General question from a member of my team. The background colour of the UI preview queue interface has changed to light blue. what was the purpose of the light blue change? thank you Link to comment Share on other sites More sharing options...
Bukola Posted October 27, 2023 Share Posted October 27, 2023 Can I confirm who will be impacted by this significant change - is it only internal users and NOT external customers? Can you please point me to any documentation on this please. thank you Link to comment Share on other sites More sharing options...
Bukola Posted October 27, 2023 Share Posted October 27, 2023 22 minutes ago, Ruben said: If you click the search icon, you will get the search bar. Oops - thanks Ruben Link to comment Share on other sites More sharing options...
Ruben Posted October 27, 2023 Share Posted October 27, 2023 There is an issue with the mailbox where the list of emails disappear sometimes. From testing it seems to be whenever an email has bounced. New view: Old view includes the mail list: For comparison, when I don't have an email that has bounced: New view: Old view: 1 Link to comment Share on other sites More sharing options...
Daniel Dekel Posted November 1, 2023 Author Share Posted November 1, 2023 Hi @Ruben, On 27/10/2023 at 14:35, Ruben said: There is an issue with the mailbox where the list of emails disappear sometimes. From testing it seems to be whenever an email has bounced The issue has been fixed in our latest build. Regards, Daniel. 1 Link to comment Share on other sites More sharing options...
AlexOnTheHill Posted November 3, 2023 Share Posted November 3, 2023 I just noticed a formatting issue when using the admin portal search in portrait view, the new view pushes the search bar off screen to the left and the results lower down the page are cut off. There is a scroll bar set to the centre of the screen but if I use it to scroll and move the mouse I am returned to the page prior to the search results. I have replicated this in chrome and edge so I don't believe it to be a cache issue. Current Hornbill: Preview: Link to comment Share on other sites More sharing options...
Berto2002 Posted November 21, 2023 Share Posted November 21, 2023 Has anyone reported that the "customize columns" does not work in the UI Preview in the Request List? I click it and nothing happens. I need to switch back to the 'old' interface to be able to get the button to work. @Daniel Dekel Link to comment Share on other sites More sharing options...
Steve Giller Posted November 21, 2023 Share Posted November 21, 2023 @Berto2002 This is working fine for me: Which View are you in at the time - some Views (e.g. Shared Views) cannot be edited in this way. Link to comment Share on other sites More sharing options...
Berto2002 Posted November 21, 2023 Share Posted November 21, 2023 Hmm, that's weird, it's now working. Well great! Link to comment Share on other sites More sharing options...
Emily Patrick Posted November 21, 2023 Share Posted November 21, 2023 With the introduction of CH00179909 for the wiki help, can be adjusted at all, so that once you've typed what you want in the resolution box, for example, you can easily get to the Category view beneath the box, without needing to do an extra click in the white space to get to the category options? 2 Link to comment Share on other sites More sharing options...
will.good Posted November 21, 2023 Share Posted November 21, 2023 When using the add image from url option in resolution. This does not come across to email templates that use h.resolution. It only displays the text and not the actual image. 1 Link to comment Share on other sites More sharing options...
Art at BU Posted November 22, 2023 Share Posted November 22, 2023 18 hours ago, will.good said: When using the add image from url option in resolution. This does not come across to email templates that use h.resolution. It only displays the text and not the actual image. Here's what we see - as noted above - this will be confusing for an end users point of view and works against the benefit of having an image included in the resolution. As it stands I don't think we'd use this - which would be a shame given the potential for including images to help explain resolutions. Link to comment Share on other sites More sharing options...
Art at BU Posted November 22, 2023 Share Posted November 22, 2023 On 12/10/2023 at 15:56, Art at BU said: Hi, I just noticed this today. We see this overflow of grey on our homepage in the new UI for the search widget. Has anyone seen similar? Under the old UI we get this... Thanks, Art Looks like this one has gone away. Link to comment Share on other sites More sharing options...
Paul Chambers Posted November 22, 2023 Share Posted November 22, 2023 Workspace - Timesheet manager link not working when using Preview new UI See: Link to comment Share on other sites More sharing options...
Paul Chambers Posted November 22, 2023 Share Posted November 22, 2023 Changes to shared views in the request list When using the new UI, if a shared view is updated, only the person who owns the view can see the changes, these are not visible by any other user who has access to the view. These changes are visible if you revert back to the original UI. Link to comment Share on other sites More sharing options...
Emily Patrick Posted November 23, 2023 Share Posted November 23, 2023 Colleague has been testing the New UI today, and came across this issue with Chat a short while ago. They're not able to see any of the details that are pre-populated when a chat is raised and answered. They are in dark mode too, not sure if that's the cause or not: Link to comment Share on other sites More sharing options...
Adam Toms Posted November 24, 2023 Share Posted November 24, 2023 @Emily Patrick,We came across the same issue with a couple of colleagues, and it turned out they had a third party browser plugin for a dark mode/ theme. When turning that off it seemed to fix it, so might work for you. There is also dark themes in Hornbill so we turned the third party plugin off, and used the dark mode in Hornbill and it works fine. 1 Link to comment Share on other sites More sharing options...
Berto2002 Posted November 30, 2023 Share Posted November 30, 2023 On 27/09/2023 at 06:35, Daniel Dekel said: The new UI for the Global Search did not change the number of clicks. When you search you need to click on the search button and then the text input gets focused automatically, so no aditional click is needed @Daniel Dekel the global search has sometimes defaults to "Coworkers" so there ARE sometimes two clicks required to search for Requests (or ALT-X plus a click). Your statement about it defaulting to "Requests" seems correct for the this screen (https://live.hornbill.com/xxx/servicemanager/requests/) but when I click the search from say Board Manager (https://live.hornbill.com/xxx/boardmanager/board/5/) or Supplier Manager (https://live.hornbill.com/xxx/suppliermanager/suppliers/) or the portal view (https://live.hornbill.com/xxx/internal/catalog/hr/) the default is Coworkers. So looks like the default of Requests is only working for Service Manager... Link to comment Share on other sites More sharing options...
Daniel Dekel Posted November 30, 2023 Author Share Posted November 30, 2023 @Berto2002 19 minutes ago, Berto2002 said: the global search has sometimes defaults to "Coworkers" so there ARE sometimes two clicks required to search for Requests (or ALT-X plus a click). Your statement about it defaulting to "Requests" seems correct for the this screen (https://live.hornbill.com/xxx/servicemanager/requests/) but when I click the search from say Board Manager (https://live.hornbill.com/xxx/boardmanager/board/5/) or Supplier Manager (https://live.hornbill.com/xxx/suppliermanager/suppliers/) or the portal view (https://live.hornbill.com/xxx/internal/catalog/hr/) the default is Coworkers. So looks like the default of Requests is only working That also didn't change. The way it works is... Several views that do have an option to search will switch the search context to it, for example requests list will switch to "Request Search". Workspace will switch to "Workspace Search". There are views that don't have search and in that case the search context will be left unchanged. So if the last view was "Requests List" the search context was "Requests Search" and if you switch to a board, the search will be left with the last one; "Request Search". The default search that will come up if there is no search is "Co-Workers Search", that's why you get this. But again, this is the same as the old view. Hope is more clear now. Daniel. Link to comment Share on other sites More sharing options...
Berto2002 Posted November 30, 2023 Share Posted November 30, 2023 Sorry, not really. If I go to Boards I open the search, it has Coworkers every time, regardless of whether I have searched form a Board or not. So from any screen other than Request List it seems, I have two clicks to search for Requests now; this is exactly the point I made in my first post about the UI now having one additional click and slowing everyone down for the sake of looking pretty. I request again you revert to a permanently visible (uncollapsed) search box which was working just fine. Link to comment Share on other sites More sharing options...
Steve Giller Posted November 30, 2023 Share Posted November 30, 2023 @Berto2002 That's not how it's working for me - in the Request List View I see Requests as expected: If I then switch to the Boards app I still see Requests: If I'm in the Contacts View I see Contacts as expected: If then switch to Boards I still see Contacts: Link to comment Share on other sites More sharing options...
Berto2002 Posted November 30, 2023 Share Posted November 30, 2023 Requests, yes, defaults to Requests: Contacts yes, defaults to Contacts: Organisations, es, defaults to Organisations: Boards no, defaults to Co-workers (Expect Requests): Suppliers, no, defaults to Co-workers (expect Suppliers): Assets, no, defaults to Coworkers (expect assets): So something in our instance has a defect by the sounds of it? Link to comment Share on other sites More sharing options...
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