Preview new User Interface for Core UI

[AlexOnTheHill]

I checked self service to see if there were any changes and it looks like catalogue items can now overflow and have also been squeezed horizontally:

Current:

New:

[EWA]

We find that on number of screens the darkmode or high contrast - some text becomes invisible - for eample emilas 

 

 

[EWA]

The Feedback stars are not showing unless one hovers over it

 

 

[Estie]

22 hours ago, AlexOnTheHill said:

I'm just taking a look at reporting also and the same horizontal spacing issues are evident there too. Here's the date selector:

now 

Further to the above if you wish to look at anything before 2023 the process is not intuitive as you have to keep clicking on the year to get other years.
Is anything before 2016 reportable? (N/A to us but might be to others..)
 

[EWA]

So we have our employee portal configure with some white text and therefore with the darkmode /high contrast the text becomes invisible.

 

The setting you mentioned under My Profile - doesn't seem to make any difference to the portal  . 

 

[AlexOnTheHill]

The pattern of squeezing the display horizontally seems to be consistent everywhere I look. Here's how Intelligent Captures compare:

Current

 

New

You will see that the language drop down no longer matches the height of the Properties Language too.

All these areas that are being compressed are the space where agents and administrators do most of their work. This is where I would make space available for, not remove space from.

 

[AlexOnTheHill]

The user list suffers from being used in portrait mode in the preview

Current:

Preview:

[Alisha]

When creating captures, the Multi line text field Default Value line is much narrower than in the old UI. Please could this be changed so it's the same as the old UI.

[Berto2002]

Messy buttons when generating support passcode. Looks like it's caused by the width reduction/margins/spacing issues and causing wrap

[Daniel Dekel]

Hello Everyone: 

Here are the responses for the latest comments:

@Adrian Simpkins - One thing i have had fed back is the copy request window doesn't show the whole name of the users found...
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118434
[Daniel D] This will be fixed in the next few Service Manager build

@AlexOnTheHill - I've noticed that emails in the sent items now take up roughly twice the vertical space too...
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118436
[Daniel D] There are users who want to see more details to avoid clicking on each email. There are others who like the more compact view. We'll look into an option to show multiple display options - compact, normal, extended

@Estie - custom forms the static radio set buttons for choosing options are misaligned to the text
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118442
[Daniel D] We'll fix this in Core-UI

@Estie - Hi @Daniel Dekel Thank you for all the above responses.
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118443
[Daniel D] Paid users are not the free ones (Basic Users/Guest). Is a user that in the administration is set as Type:"user"

@AlexOnTheHill - I checked self service to see if there were any changes and it looks like catalogue items can now overflow and have also been squeezed horizontally
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118446
[Daniel D] We'll fix this in Core-UI

@EWA - We find that on number of screens the darkmode or high contrast - some text becomes invisible - for eample emilas 
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118447
[Daniel D] Emails in Dark Theme were fixed in our latest build (today). The solution is similar to other email clients. It inverts the email content (except images)

@EWA - The Feedback stars are not showing unless one hovers over it
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118448
[Daniel D] This will be fixed in the next few Service Manager build

@Estie - Further to the above if you wish to look at anything before 2023 the process is not intuitive as you have to keep clicking on the year to get other years.
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118452
[Daniel D] I believe this is not related to the new UI as it still appears in the old UI. But I'll feed this to the relevant team. Thanks.

@EWA - So we have our employee portal configure with some white text and therefore with the darkmode /high contrast the text becomes invisible.
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118453
[Daniel D] We'll fix this in Core-UI

@AlexOnTheHill - The pattern of squeezing the display horizontally seems to be consistent everywhere I look. Here's how Intelligent Captures compare
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118456
[Daniel D] Although it appears in several areas is not something that can be fixed generically by is. We need to go view by view and fix this. We'll do thin in the various areas (core-ui and applications)

@AlexOnTheHill - The user list suffers from being used in portrait mode in the preview
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118458
[Daniel D] We'll fix this in Core-UI

@Berto2002 - Messy buttons when generating support passcode. Looks like it's caused by the width reduction/margins/spacing issues and causing wrap
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118463
[Daniel D] We'll fix this in Core-UI

[Adrian Simpkins]

Hi Daniel

Another item one of my users has noted is that if you open a post to amend the text under the new UI they are getting a You do not have rights to view this post message as per below - under current UI they are able to amend the text

Many thanks 

Adrian

 

[MichelleReaney]

I have an issue to report:-

Our default Change Request Intelligent Capture has a custom form to complete information and is only used in the analyst portal.

In the new UI I am unable to type correctly in the first form field - this is a Multi-text field and the others on this form are working ok - I have tried in Chrome and Edge. 

For example I have just written - this is what i want to type 

and this is what is displayed

I could only start to type when I clicked my cursor further into the field.

 

 

[Adrian Simpkins]

Hi Daniel,

Another thing we have noted - if you view a board in the new UI, the text in the card displays aok, but then when searching text it inserts <ins>add</ins> in the found text:

View with no search:

View when searching text (I searched just the text 'add a' in the search box:

 

Many thanks !

[Berto2002]

2 minutes ago, Adrian Simpkins said:

inserts <ins>add</ins>

Although we don't have this issue on cards that are added, updated and moved by the workflow: 

[TrevorHarris]

@Adrian Simpkins

I think this issue isn't related the the new UI,  I think it is a bug in Board manager to do with that search term 'add a' which I can also replicate in the old UI.  Will raise a defect for it for Boardmanager

Thanks

Trevor

[Adrian Simpkins]

Thanks Trevor - I didn't think to check in the old UI - if I see anymore issues raised around the new UI raised I will do that before raising, just so I can provide as much information as possible. I will monitor for the patch fix and let the user know

Many thanks as always !
 

[Emily Patrick]

On our category end nodes, I've noticed the following, which while sometimes can be useful, doesn't seem to be as it should behave, as you can see by the picture below: 

 

The cancelled has the arrow pointing to the right, so you shouldn't be able to see what's in the drop down, the same with the resolved.  

 

If I click on the arrow, to expand, and then to hide it again, it just stays as above. 

 

@Estie, @Art at BU - just an FYI

[Emily Patrick]

On 27/09/2023 at 06:35, Daniel Dekel said:

 

@Berto2002 - I don't like the fact that the new UI has a collapsible search area. We use the search ALL THE TIME but this change has just given us all an additional click every time we want to search for something. This is a productivity loss for all HB customers. There is no gain to hiding the search because there is nothing else on that layer of the UI to clear space for. I request reverting this to permanently displayed search bar
[Daniel D] Thanks for your feedback - The new UI for the Global Search did not change the number of clicks. When you search you need to click on the search button and then the text input gets focused automatically, so no aditional click is needed. You can also use the shortcut Alt+X (in windows) to get there faster. Once you open the search it remains open unless you close it.

In relation to the above response to the new search option, I've clicked on the magnifying glass to search for a ticket, opened ticket from the results, all fine.  I then went and put a different ticket reference into the URL instead of the search box, and when that page loaded the ticket, the search box was minimised again.  

I didn't select it to minimise, so it doesn't seem to do what you've mentioned above @Daniel Dekel in response to Berto2002's post about the new search box.  

 

[Estie]

Morning we have received feedback that the difference visually between on hold and open tickets is slightly harder to see with the new view if you've opened them and they lose the blue highlight

In the current system the on hold requests have a slightly greyed out/light blue highlighting, which is not distinguishable in the preview.

Non Preview:

 

Preview:

Thanks

[Estie]

We have had further feedback from a user as below.
I have given some alternative suggestions - however is this something you may consider adding?

Thanks

suggestion for the new interface that would be really useful is when I am dealing with a  ticket and have finished with it and am wanting to move onto another, it would be really helpful if the below was available on the page:-

 

 

At the moment I have to either hit the back button or click on the  button to select Service Manager which then gives me the above menu. 

Not sure if there is currently an easier way to access the menu above with the current interface but just wanted to flag in case not and if it is something that can be introduced into the new interface.

[7oaks]

Is it possible to adjust the columns in the mailbox. The current version isnt too bad but the previous version is even narrower in the email list.  I'd like all 3 adjustable if possible. 

[Steve Giller]

@7oaks I've merged your comment with the existing thread.

[Daniel Dekel]

Hello Everyone: 

Here are the responses for the latest comments:

@MichelleReaney - Our default Change Request Intelligent Capture has a custom form to complete information and is only used in the analyst portal...
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118469
[Daniel D] We'll look at this issue

@Adrian Simpkins - Another thing we have noted - if you view a board in the new UI, the text in the card displays aok, but then when searching text it inserts <ins>add</ins> in the found text
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118473
[Daniel D] We'll look at this issue

@Berto2002 - Although we don't have this issue on cards that are added, updated and moved by the workflow
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118474
[Daniel D] We'll look at this issue

@Emily Patrick - On our category end nodes, I've noticed the following, which while sometimes can be useful, doesn't seem to be as it should behave, as you can see by the picture below
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118481[Daniel D] I will give feedback to the Service Manager team, they should be able to fix the issue.

@Emily Patrick - In relation to the above response to the new search option, I've clicked on the magnifying glass to search for a ticket, opened ticket from the results, all fine.  I then went and put a different ticket reference into the URL instead of the search box, and when that page loaded the ticket, the search box was minimised again.  
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118485
[Daniel D] That is true, but changing the URL manually will refresh the entire browser causing the search box to reset, exactly as in the original UI.

@Estie - Morning we have received feedback that the difference visually between on hold and open tickets is slightly harder to see with the new view if you've opened them and they lose the blue highlight
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118487
[Daniel D] I will give feedback on this to the Service Manager team, they should be able to fix the issue.

@Estie - We have had further feedback from a user as below. I have given some alternative suggestions - however is this something you may consider adding?
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118507
[Daniel D] Thank you for your suggestion. I will give feedback on this to the Service Manager team.

@7oaks - Is it possible to adjust the columns in the mailbox. The current version isnt too bad but the previous version is even narrower in the email list.  I'd like all 3 adjustable if possible. 
https://community.hornbill.com/topic/25439-preview-new-user-interface-for-core-ui/?do=findComment&comment=118509
[Daniel D] I've mentioned in my previous post about reviewing the columns size and data:  - "here are users who want to see more details to avoid clicking on each email. There are others who like the more compact view. We'll look into an option to show multiple display options - compact, normal, extended"

[Julie K]

The new view isn't giving the option for a new request to be raised from an email. The current view gives us this option. 

[Daniel Dekel]

On 19/09/2023 at 12:02, Daniel Dekel said:

Currently, the New Email View might not include some of the application's functionality such as Service Manager -> Raise Request from email or similar but these features will be available soon.

Hi Estie, Please see my original post