gabraham

Some members of the team are now using the new UI to familiarise themselves with the layout. We are seeing occasions when replying to emails that we are having to open the reply a number of times for the technicians signature to appear in the email reply whereas this would apply each time prior to the new UI. Is this a known issue?

Perfect, that sorted it. Thanks

I am trying to register my device in Hornbill to start testing the app prior to rollout to the rest of the team. When accessing the Devices tab in the account screen, I do not get an option to add a device. As we use SSO I believe that we will need to sign up in this way. I believe that this may have been working at one stage, is there a setting that I need to activate to allow this or something else that I am missing?

@Steve Giller I am referring to the main mail app. Thanks

Hi, We have recently enabled the shared mailbox on our instance and although it provides a much slicker process to create a job from an email, we are getting some feedback from our helpdesk of issues they are encountering. 1. Is there any way to set a default email template for replies from the shared mailbox? This would allow the helpdesk to use a consistent template when responding without having to select it each time. 2. Is there any way of setting emails so that they do not mark as read automatically (as you can in Outlook) as we have a number of users checking the emails and we are concerned messages may get missed. This may not be possible and might just be a process change at this end. 3. Is there a way of enabling a replied marker on emails so we can identify emails that have been responded to? 4. Is there a way to have the emails remain on our server (so they are visible in Outlook) and still appear in Hornbill?