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dwalby

Hornbill Users
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Topics posted by dwalby

  1.  

    On-Hold Auto-Chase Mechanism

    By dwalby, in Service Manager

    • 13 replies
    • 1,802 views
  2.  

    Open Requests over 3 months old

    By dwalby, in Service Manager

    • 8 replies
    • 1,414 views
  3.  

    Personalisation using variables on the Service Portal

    By dwalby, in Service Manager

    • 6 replies
    • 1,484 views
  4.  

    Pivitol Tracker

    By dwalby, in Integration Connectors, API & Webhooks

    • 2 replies
    • 1,090 views
  5.  

    Placing multiple incidents on-hold

    By dwalby, in Service Manager

    • 5 replies
    • 1,183 views
  6.  

    Prevent 'Out of Office' responses from taking requests off-hold/changing status

    By dwalby, in Service Manager

    • 4 replies
    • 1,256 views
  7.  

    Prevent bypass of Impact Assessment in BPM

    By dwalby, in Service Manager

    • 2 replies
    • 928 views
  8.  

    Progress Capture - Branch on department

    By dwalby, in Service Manager

    • 10 replies
    • 1,656 views
  9.  

    Promoting FAQs/Known errors

    By dwalby, in Service Manager

    • 4 replies
    • 1,371 views
  10.  

    Publishing known errors to multiple services

    By dwalby, in Service Manager

    • 2 replies
    • 751 views
  11.  

    Question about Knowledge Centre

    By dwalby, in Service Manager

    • 4 replies
    • 1,031 views
  12.  

    Raising Requests from e-mail - Attachments not transferring to request

    By dwalby, in Service Manager

    • 4 replies
    • 1,164 views
  13.  

    Red exclamation mark next to 'Sent Items'

    By dwalby, in Collaboration

    • 2 replies
    • 1,421 views
  14.  

    Remove e-mail notifications whilst retaining ability to send

    By dwalby, in Service Manager

    • 3 replies
    • 937 views
  15.  

    Remove sub-status on resolution

    By dwalby, in Service Manager

    • 10 replies
    • 1,744 views
  16.  

    Report to monitor analyst activity

    By dwalby, in Service Manager

    • 1 reply
    • 735 views
  17.  

    Report/Widget - Top 10 'Highest impact' Problems/Known Errors

    By dwalby, in Service Manager

    • 6 replies
    • 1,683 views
  18.  

    Request - Send e-mail if priority escalated

    By dwalby, in Service Manager

    • 6 replies
    • 1,211 views
  19.  

    Request Details - Custom Fields

    By dwalby, in Service Manager

    • 7 replies
    • 1,606 views
  20.  

    Request Details (inc. Custom fields) visible in Service Portal

    By dwalby, in Service Manager

    • 1 reply
    • 810 views
  21.  

    Request View - SLA indicators

    By dwalby, in Service Manager

    • 9 replies
    • 1,510 views
  22.  

    Requests not updating in real-time

    By dwalby, in Service Manager

    • 7 replies
    • 1,458 views
  23.  

    Response Timer for Email

    By dwalby, in Service Manager

    • 2 replies
    • 850 views
  24.  

    Role to create FAQs

    By dwalby, in Service Manager

    • 1 reply
    • 844 views
  25.  

    SCCM imports - Data loss?

    By dwalby, in Service Manager

    • 0 replies
    • 713 views
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