dwalby Posted January 22, 2018 Share Posted January 22, 2018 Hi all, It'd be useful to have a visual representation of any calls in the request view that are nearing the SLA deadline. Would it be possible to add a SLA 'resolution/response by'progress bar indicator to the available columns in the request view or something similar? Thanks in advance Link to comment Share on other sites More sharing options...
Victor Posted January 22, 2018 Share Posted January 22, 2018 @dwalby we had another customer asking for the same here: This is something we are currently working on... Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 22, 2018 Share Posted January 22, 2018 Hi @dwalby We do have an existing change in the backlog for this. I've added you to the change and I'll update this post when some progress is made. This is not currently scheduled with our development team. Regards, James Link to comment Share on other sites More sharing options...
dwalby Posted January 23, 2018 Author Share Posted January 23, 2018 @James Ainsworth @Victor - Thanks, this would be a great addition. Link to comment Share on other sites More sharing options...
HGrigsby Posted January 23, 2018 Share Posted January 23, 2018 We have been asked for this too, it would be a useful feature to see Helen Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 23, 2018 Share Posted January 23, 2018 Thanks for your post @HGrigsby. I've added you to the change record. Regards, James Link to comment Share on other sites More sharing options...
David Longley Posted July 15, 2019 Share Posted July 15, 2019 @James Ainsworth - please can i be added into this aswell. Would be great to have this visible in the customer portal: Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 15, 2019 Share Posted July 15, 2019 Thanks for your post @David Longley. I've added you to the change. Link to comment Share on other sites More sharing options...
David Longley Posted July 16, 2019 Share Posted July 16, 2019 thanks @James Ainsworth. any ETA on this change? Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 16, 2019 Share Posted July 16, 2019 Hi @David Longley This change is not scheduled for development yet. We will continue to review the change and update this thread with any updates. Once a change is in the 90 day development queue we can start to provide ETAs. Regards, James Link to comment Share on other sites More sharing options...
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