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Question about Knowledge Centre


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Hi all,

Is it possible to present related incidents, requests, problems/known errors & FAQs once a request has been logged? Currently suggested related items are only shown during the logging stage. This would provide a quicker and easier way for analysts to link Known Errors, rather than having to manually link them using the Link action then manually searching.

I understand the Knowledge Centre is still in Beta/Development so this may be something already factored in to full release?


Thanks in advance

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