dwalby Posted October 4, 2018 Share Posted October 4, 2018 Hi all, Is it possible to present related incidents, requests, problems/known errors & FAQs once a request has been logged? Currently suggested related items are only shown during the logging stage. This would provide a quicker and easier way for analysts to link Known Errors, rather than having to manually link them using the Link action then manually searching. I understand the Knowledge Centre is still in Beta/Development so this may be something already factored in to full release? Thanks in advance 2 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 4, 2018 Share Posted October 4, 2018 This would be useful for use as well, perhaps being presented under the light bulb 'Solution' action? Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted October 5, 2018 Share Posted October 5, 2018 @dwalby @Martyn Houghton it was always the intention to expand the knowledge into the request, this is on the list of things we want to do. I will add you both and update here as it progresses Link to comment Share on other sites More sharing options...
Alisha Posted January 10, 2019 Share Posted January 10, 2019 + 1 This would be useful for us as well. @Steven Boardman please could you update me as well. 1 Link to comment Share on other sites More sharing options...
Steven Boardman Posted January 18, 2019 Share Posted January 18, 2019 @Alisha i've added you and will update all once this progresses Link to comment Share on other sites More sharing options...
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