Question about Knowledge Centre

[dwalby]

Hi all,

Is it possible to present related incidents, requests, problems/known errors & FAQs once a request has been logged? Currently suggested related items are only shown during the logging stage. This would provide a quicker and easier way for analysts to link Known Errors, rather than having to manually link them using the Link action then manually searching.

I understand the Knowledge Centre is still in Beta/Development so this may be something already factored in to full release?

Thanks in advance

[Martyn Houghton]

This would be useful for use as well, perhaps being presented under the light bulb 'Solution' action?

Cheers

Martyn

[Steven Boardman]

@dwalby @Martyn Houghton it was always the intention to expand the knowledge into the request, this is on the list of things we want to do.  I will add you both and update here as it progresses

[Alisha]

+ 1 This would be useful for us as well.

@Steven Boardman please could you update me as well.

[Steven Boardman]

@Alisha i've added you and will update all once this progresses