Publishing known errors to multiple services

[dwalby]

Hi all,

Is it possible to publish known errors to multiple services?

As an example, we have a service for E-mail, Calendars & Meeting Room Booking and Microsoft Office & Office365 - for known errors regarding Outlook it'd be useful to publish against both services in the portals.

Thanks in advance

[James Ainsworth]

Hi @dwalby

At the moment the published known issues are for each individual service and can't be shared between services.  We are looking to provide more relationships between Services and this is something that we can possibly look at when we do this.  For example you may see your two Services mentioned above as Business Services, but these may be underpinned by a technical service like Exchange Server and an FAQ posted at this level would display on the upper level related services. 

We do have changes in our backlog to manage these relationship but they are not currently scheduled to be worked on.  If you think that this solution would work for you let me know and I'll make sure you are added to the change relating to this so that we can you updated.

Regards,

James

[dwalby]

@James Ainsworth - Yes, please add me to the change.

For the meantime I'll create a duplicate known error for both services.