dwalby Posted February 9, 2018 Share Posted February 9, 2018 Hi all, We've gone live with Hornbill today, first thing we've noticed is that when raising a request from an email any attachments within the e-mail are not getting pulled through to the request. Any ideas? Thanks in advance Link to comment Share on other sites More sharing options...
Victor Posted February 9, 2018 Share Posted February 9, 2018 3 minutes ago, dwalby said: when raising a request from an email Is the request raised manually, by a user, or automatically, by routing rules? Link to comment Share on other sites More sharing options...
Gary@ADL Posted February 9, 2018 Share Posted February 9, 2018 make sure you have the "attachments" form somewhere within your pro-cap workflow, 1 Link to comment Share on other sites More sharing options...
Victor Posted February 9, 2018 Share Posted February 9, 2018 @Gary@ADL 1 Link to comment Share on other sites More sharing options...
dwalby Posted February 9, 2018 Author Share Posted February 9, 2018 @Gary@ADL @Victor - Thanks! 1 Link to comment Share on other sites More sharing options...
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