Steve Giller

I think that's how most Instances are set up. Can you describe what you're trying to achieve and I'm sure someone will be able to give some hints.

This would be a question for your Certificate Issuer, I'm afraid.

I've checked internally and: The query is based on the last 1000 logged requests of type Incident, Change Request, Service Request. The requests must not be archived. The requests must be currently assigned to a team The Security Model is enforced, i.e. the count is based on requests that the current User has access to.

You might be able to adapt Neil's solution to a similar question for this.

@Alisha We've passed that information over to the Developers. [UPDATE] This has been fixed and will appear in a future Release.

If that happens, you then need a complete list of what values are already in use so that you don't get frustrated Customers sending 50 consecutive requests all of which are rejected - hence the need for a UI interface for this. Of course, all of the APIs used to add/remove/edit Simple List entries are available, this could be built in-house if you have the expertise.

This is not currently possible. I'm not aware of any intention to provide this functionality - for me this is fundamentally a UI action, as it requires visibility of the existing elements in order to prevent duplicates. The BPM is working invisibly in the background, there would be no way to cater for issues in the process. For example, a duplicate Value would break the Workflow, but a duplicate Display Value might not matter; until some selects the 1234 - Something Useful option instead of the 4321 - Something Useful option 6 months later. I'm not saying this can't/won't be possible at some point, but it's certainly not a simple "Add to Simple List" node.

Yes, but you will then need to use that to get the User ID Note: You updated as I was typing this, but I didn't want to waste the effort by not posting!

I'm not sure how you'd achieve this - you're basically asking for a list of things that don't exist, which reports are notoriously not good at. I would do it by exporting a DISTINCT list of Users from the h_sys_accounts_roles table to compare against a list of Users from the h_sys_accounts table and the ones in the latter but not the former are those without Roles.

This graphic is probably the simplest way to explain - I've coloured each filterValue and matched it with the UI elements they effect. They effectively "click buttons" on the UI for you. The correct action is the opposite to the one you're proposing, create a View to your requirements and share it, then it can be set as a Default View by the Users it's shared to.

The Enhancement has been noted. The difference in behaviour is because these are two completely unrelated areas of the product which are designed to achieve very different goals. Development will need to assess whether this change in behaviour is practical before making any commitment.

This is not currently possible, however an option to hide this update is in the queue. Please keep an eye on the Roadmap and Release Notes for further updates, but do bear in mind there is no timescale for this change at present.

I've tagged this as an enhancement for you.

I think the difficulty you would face would be on reporting the results - the Intelligent Capture isn't designed with this functionality in mind so the relevant tables may not return data efficiently. It would be interesting to see what you come up with though.

You still can - just turn off the AutoSave ...

I have tested this and have the same results. I'll ask development to take a look, however the Button is marked "Add New List Item" and not "Add New List Items" so I suspect that this is the expected behaviour, although if so I will suggest that the button is disabled until the new entry is saved.

If the BPM has a standard two-stage closure setup then after the status has changed, on the branch for "reopened" you could store the current date/time in a Custom Field.

Is there any reason you wouldn't just make that part of the Template?

It's on the Usage tab:

The screenshot does not show which subscription those numbers refer to. The most likely explanation is that you are looking at an Application Subscription, which is specific to an individual Application rather than the Collaboration licenses with apply to a User's Basic/Full status.

If you have the list of authorisers you could use a standard email node after the Authorisation, as you'll know the decision you can send a different response base on the outcome.

@Stefania Tarantino There are a couple of translations with similar names, it may be that you translated what looked like the required setting but it was applying to a different area of the Product. e.g. The for the "working" setting:

The last update to Board Manager was on 6th February so there are no changes that I'm aware of to Roles or anything else in the Board Manager app. The Board BPM Access Role has been available since 2018 and is required for any Full, Basic, or Guest User without a Board Manager Role who directly or indirectly (e.g. by updating a Request which then triggers a Board action) interacts with a Board Manager Board.

The Database Schema is viewed via the Entity Explorer section of the Admin View. You cannot access the Admin View without the Admin Role, so you need this Role to View the schema.

@Osman Thanks for letting us know - the issue has been resolved and all affected Instances should be back to normal.