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Enhancement Requests
Everything posted by Steve Giller
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Hornbill not working for Single Sign-On
Steve Giller replied to Osman's topic in System Administration
There is an issue connecting to a small number of Instances this morning, our Cloud Team are working on this and should have a resolution shortly. -
Boards error - is there an issue with boards today?
Steve Giller replied to Estie's topic in Board Manager
Does the User who was interacting with that Request at the time have (as a minimum) the Board BPM Access Role? -
Seeing an auto list on assign to analyst ?
Steve Giller replied to Adrian Simpkins's topic in Service Manager
I'm seeing it in Edge but not Chrome, so I'm pointing my "Why?" fingers at Microsoft! -
Seeing an auto list on assign to analyst ?
Steve Giller replied to Adrian Simpkins's topic in Service Manager
If you click the "X" top right corner that should* clear the box and remember your preference: *Should - this is Edge, after all ... -
Change order of request presentation under Service
Steve Giller replied to Sam P's topic in Service Manager
I'm not aware of any planned changes in this area, however I have tagged this as an Enhancement request. -
Select All Business Processes for Download
Steve Giller replied to Sam P's topic in Business Process Automation
I'm not aware of any plans to implement this at present. If this changes we'll update this forum post.- 1 reply
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Hide Documents Tab in Services if there are no Documents
Steve Giller replied to will.good's topic in Employee Portal
This will be implemented in an upcoming Service Manager Release. Keep an eye on the Release Notes for further information. -
Chart from a database direct query
Steve Giller replied to Giuseppe Iannacone's topic in Service Manager
To close this one off, the Data Chart option does not cater for table Joins in this way, and the query itself is not a suitable one for producing a graph. -
Unable to move old BPM to de-activated status
Steve Giller replied to Adrian Simpkins's topic in Business Process Automation
This should have been fixed in a recent update, can you confirm you no longer have this issue? -
When I have a long list of Tasks the view is paginated - there is nothing to scroll for me. Where are you seeing this issue?
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Wiki Markup in Read Only version notes
Steve Giller replied to samwoo's topic in Business Process Automation
Whereabouts would you expect to see these - are you referring to the Draft Version Notes? If I was looking at having document-style formatted version notes for Captures/Processes I'd be looking into having a proper process of creating the notes in Document Manager and using the Versioning functionality (along with review dates) to keep the Document and Workflow/Capture in line and up to date. -
employee portal Printing Self Service Portal
Steve Giller replied to Jeremy's topic in Employee Portal
This is a known browser issue, and is, unfortunately, out of our control. -
There may be some misunderstanding about how Suspend nodes operate here. Without seeing the configuration, and the Requests in question it's difficult to understand what went on here, but I would expect this to have been either a Suspend -> Wait for Status Change or a Suspend -> Wait for Request Closure node. The Expire Period parameter here only comes into effect if the Status Change/Request Closure has not happened, i.e. it is the maximum time for the Workflow to suspend. If the Workflow was passing straight through the node it could suggest that the Request was already Closed, or that the Expire Period parameter is incorrectly populated.
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Disabled reports still running each night
Steve Giller replied to Mark (ESC)'s topic in Service Manager
The log you're showing indicates that the Report has not run since the 7th March - is there anywhere else that the emails may be originating, e.g. a report with the same/similar name? -
It's not really clear what you're describing here. My initial suggestion from the limited information above would be to ensure that all Suspend Nodes had unique ResultRef values. I would also suggest that you review your Workflow and how it is constructed - if, as it appears, you are using multiple Suspend -> Await Expiry nodes in a Workflow that suggests that there would be a more efficient way to build the Process.
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can the system query against any documentation ?
Steve Giller replied to Josh.F's topic in System Administration
I'm not sure what the expectation is here? If the customer can see the list of potentially relevant documents from the Summary field, they can simply open the matching one in their browser while/after raising the Request. Adding the additional steps of selecting a Document to be emailed, switching to an email client, opening the email, downloading the attachment, and opening the attachment doesn't seem to bring additional value for me. -
Feature Request: Wait for any event on a request
Steve Giller replied to Jim's topic in Service Manager
Unfortunately there isn't a "Wait for anything" option available. The initial difficulty that springs to mind is that the definition of "anything" will vary from Customer to Customer. I've tagged this as an Enhancement so that Development see it; this does not mean it will be accepted, however.- 1 reply
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- wait for request update
- wait for request closure
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Hi @Ann When you say you "have created a field and labelled it 'Budget Owner'" is that a Custom Field? In my Contracts I already see a standard field for Budget Owner. Have you created your own, additional field? Either way I'm afraid I'm not currently aware of a bulk update option.
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How do I create/manage Knowledgebases and topics
Steve Giller replied to DRiley's topic in Service Manager
Although those roles are visible, the Knowledgebase Management has not gone live yet so will not be available in the Service Manager menu. Please keep an eye on the Roadmap, Forum Posts, and Release Notes for further progress. -
As far as I'm aware the Roadmap updates when a Release is made, as that is when the status of the cards changes. For example the completed cards will move on and create space for incoming cards to move to in progress, etc.
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Unfortunately that's not my forte, There's a TechNet article on it but there are probably easier ones to understand out there!
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The way I would do this would be to ensure that the Users I wish to archive are moved to a specific Azure AD OU, and have a separate Import to set these Users to have an Archived Status. i.e: Joe Bloggs joins the Company Joe is added to the "IT Services" OU The Import Tool picks up Joe's details and creates a Hornbill Account Joe leaves the Company Joe's AD Account is moved to the "Leavers" OU The "Archive" import picks up Joe's account from and updates the values/status accordingly