HGrigsby
Hornbill Users-
Posts
553 -
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Profiles
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Enhancement Requests
Everything posted by HGrigsby
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Hi Did this ever get any further? I am still being asked if we can do this? Thanks Helen
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Hi @Steven Boardman & @James Ainsworth thanks for coming back to me - I will raise a support call Helen
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We have a board set up as part of our change process, it is owned by someone who has just left the organisation. Can I take ownership of it so that I can add some more users to it and remove some others who are no longer here? Could someone advise? Thanks Helen
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Change the owner of a dashboard, widget or report
HGrigsby replied to HGrigsby's topic in Performance Analytics
Hi @James Ainsworth How about Boards?? The same user, who has now left was the owner of some of our boards, but I cannot change the ownership or add anyone to it. Is there some way I can change to owner on these? Thanks Helen -
Change the owner of a dashboard, widget or report
HGrigsby replied to HGrigsby's topic in Performance Analytics
Hi @James Ainsworth Many thanks for the answer as log as we can still access them and amend that's perfect! There are rather a lot of them so didn't want to go down the "save as" route. Helen -
Hi Is there a way to transfer ownership to someone else? The person who wrote many of our dashboards, reports, measures and widgets is leaving the organisation. Or is there a permission that allows you to take ownership? This was posted in the analytics area but is now more urgent as they leave at the end of the week. Thanks Helen
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+ 1 for us too please
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Hi Is there a way to transfer ownership to someone else? The person who wrote many of our dashboards, reports, measures and widgets is leaving the organisation. Or is there a permission that allows you to take ownership? Thanks Helen
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Logged & Resolved by Analyst - Bar Chart
HGrigsby replied to dwalby's topic in Performance Analytics
Hi We would also find this useful, did anyone have any ideas on how to achieve it or if it is possible? Helen -
Identifying owner of ticket when Response SLA marked
HGrigsby replied to Martyn Houghton's topic in Performance Analytics
This would be really useful for us too if it ever gets any further. I will try the suggestions in the attached post when I get time as it is something i have been asked for frequently to see where a breach happens when a ticket is assigned between teams. If anyone got any further with this I'd be happy for any help! Helen -
I am so glad to have found this post! It is something I have been asked for a lot and never known how to. Just need to see if I can work out how to do it!
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Self Service Portal - can you upload your own icons?
HGrigsby replied to Claire Holtham's topic in Service Manager
+1 from us too. We have a few icons that we would like that don't exist in the standard list available. thanks Helen -
Hi @Daniel Dekel Thanks for the response, don't have quite as many failed deliveries as some but we do have 1885 which is enough to make selecting each one then deleting quite tedious. They all seem to be from the weekend we went live so can be deleted. Helen
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Hi Was there any update in being able to filter on just the unsent ones, our sent items is very large and takes a lot of time to try and scroll through? I'd also be interested in the option to reset the counter and an easy way to clear out the sent items. Thanks Helen
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Hi @Steven Boardman is it possible to change the wording for "Please rate our service"? I've looked at translations found the entry and changed it but it hasn't added my new wording. Thanks Helen
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+1 Can I add us to this as well Thanks
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@Victor Thanks for the response on this, did you get an answer from any of your colleagues? It would be more useful for a smaller picture to appear and see more of the summary.
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Additional column in request list view for "Assigned On"
HGrigsby replied to lomixture's topic in Service Manager
+1 for us too. -
Background color for requests based on priority in request list view
HGrigsby replied to lomixture's topic in Service Manager
+1 for us too -
+ 1 for us too please!
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Corporate Service Levels and Priorities
HGrigsby replied to Martyn Houghton's topic in Service Manager
Hi, Did this ever get any further? We have a lot of different priorities in the list and would like to restrict them to the ones that are relevant to the service. Sorry if I've missed another post about this Helen -
Changing the Self Service resolution area
HGrigsby replied to samwoo's topic in System Administration
Thanks again Victor! -
Changing the Self Service resolution area
HGrigsby replied to samwoo's topic in System Administration
@Victor - so glad I found this but do I need a special role to be able to change the text? Though I found the translations I don't seem to be able to edit them. I just want to get rid of the option for a user to re-open a ticket or at least change the wording to discourage it! Helen -
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Thanks @Victor The part we have found is when you look at the customer profile the image/photo is really large. if it was smaller we could display more columns in this view. If there was any way to change that it would help us out. Would you be able to check with the dev team if there is any way of changing this? thanks Helen