HGrigsby

+1 from here too. Helen

Hi +1 from us too We have found the same especially on some of our changes where you have a lot of text, there is no scroll bar to navigate to the end making it hard to edit. And the very small pale font And also don't like the caps in the buttons, but that's not such an issue Helen

Was anyone able to help with this? It would be a big help to me.

Thanks @NeilWJ It would really help us out if we could have this soon. thanks Helen

Hi @Ehsan I have a slightly different request ... is it possible to see who last updated a template anywhere? I can see the date created and date modified but really would like to know who changed it as well. thanks Helen

+1 from us too - I have been asked for this too

Thanks @Lyonel, I tried that table but it only gave me one entry for an LDAP Import. The h_sys_event_mobile shows only me and a colleague who have both installed, accessed and deleted the app and details from account, last week. I know a couple of others have installed and accessed it. For the moment we want to stop it being used, and it would be good to see who has it installed. Helen

Hi Is there a way to check who is using the mobile app and who has used it? I found some information by reporting on the h_sys_event_mobile table. I am not sure what it is showing as my mobile shows up but I installed the app, accessed it and then deleted it yesterday, and deleted the device from my settings. Is there a better way of seeing who has or is using the mobile app? thanks Helen

Hi Daniel Sorry for the delay in coming back to you. They don't seem to have any special configuration of the browser. We use IE 11 across the estate. For me - on my laptop it is fine, it never reappeared after the first time but every time I log onto another PC it comes back again. Just that notification, none of the rest of them. Helen

We were trying from the request search box at the top of the page and in this example typing the name of a printer. We got a list of results but in a random order Helen

I have been asked this today, whether it is possible to sort the results of a search into date order? thanks Helen

Hi I was making a change to a BPM as I needed to change one I deleted the link and when I go to put it back in I get an error the only thing I can do is to quit and not save. It doesn't seem to matter what I try to do I just get the same error, even trying to put it back as it was. Can someone help please?? thanks Helen

Hi I have had several users complain that the Turn On Automatic Backups notification keeps reappearing daily. It doesn't seem to matter if they have turned the setting on or off or if they click Yes or No. Does anyone know how to make this message disappear for good? thanks Helen

Hi Did you get any further with this? It is quite close(ish) to what I am being asked for. I have found the widgets on the demo site and has that show number of assignments for either service requests or incidents but really want to see more about the incidents than just the summary and number of assignments. And I'd like to be able to change team on top 5 analyst reassigning tickets example but can't make it work. I think I really need what seems not to be possible which is a report showing the number of assignments a ticket has had as well as other information such as status, date logged, analyst owner etc. Any help would be greatly appreciated. Helen

@NeilWJ - is there any update on this - it would be so handy, we have loads of reports that would really benefit from this.

+1 - the (5 most recently created) is not working for me too.

+1 from us too

Hi We have a library which was created by someone who no longer works with service manager. I needed to be able to change permissions on the library and can't do it, I have had to ask him to make the changes for me. Is there a way round it? Can I either have rights to change permissions on it or take over ownership of the library? It would cause more of a problem is the owner of the library left the company. Apologies if this has been raised before, I found articles about taking ownership of documents, but not libraries. Thanks Helen

Thanks @Bob Dickinson, that has worked too! regards Helen

Hi @Bob Dickinson Thanks Bob - I have added the Request Details to that PC and that now works correctly whether using the drop down or the button to raise a new linked request. I have had to change a few of the Pcs to add in the request details and to change what goes into the summary to make it clearer for the service desk users. Some have the Ci and the summary or the case reference or other information from the PC questions. Do you have any ideas about the similar issue with people logging a change using the Raise New button and selecting change and the PC not starting just a summary and description box (maybe more opposite than similar). We end up with a change logged with none of the questions just a summary and description. I try not to do anything to our change process as it is quite complex as you may remember! thanks Helen

Thanks Dan I have had a look and the "app.itsm.progressiveCapture.newincident" setting is "new incident" this does not have the "request details" form in the flow. (I guess that might be the issue) Where as the "new request" flow one does for the incident branch but not for the service request, change or release. I don't think it should for change or release but should for service requests. Most of our PCs use the standard form and we populate the summary and description in the BPM if it exists. Does that make sense? I have a similar issue with people logging a change using the Raise New button and selecting change and the PC not starting just a summary and description box (maybe more opposite than similar) thanks Helen

@Pamela An example of the CI I was having trouble with was the "Report an issue with case-handling" the PC is CHPC 1.8 - Case Handling System Issue, there are a couple of others I have found but most work fine. It doesn't seem to show the summary and description as you are logging the new ticket it just goes straight into the PC questions. If I use the button I get the same as you do. thanks Helen

Hi I have a problem with a using the raise new linked request option. If I click on the Raise New Linked Request" button, select Incident it comes up with the summary and description, then the rest of the questions come up and it logs the ticket correctly. If I click on the arrow and select incident, and carry on logging the ticket it skips the Summary and Description and goes straight to the PC questions and when the ticket is logged the summary is missing from the email sent when the ticket is logged, so ends up looking like IN0000023 - Report an issue with printing& - [global["flowcode"]["summary"]] It doesn't do the same on all CIs most seem to work fine. Can someone advise what I might be missing from the ones that aren't working correctly. thanks Helen

+1 this would be useful for us too

It seems that anyone who had the role of "Incident Management User" and "Service Request User" now only has the viewer role. Adding the user roles back in does work, though I get an error when I save the changes.