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will.good

Hornbill Users
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Topics posted by will.good

  1.  

    Autotask Assign to Current User

    By will.good, in Service Manager

    • 22 replies
    • 830 views
  2.  

    Date/Time Formatting in Email Variable

    By will.good, in Collaboration

    • 6 replies
    • 416 views
  3.  

    User Page loading time

    By will.good, in System Administration

    • 1 reply
    • 416 views
  4.  

    Advisor Feedback Pane

    By will.good, in Service Manager

      
    • 1 reply
    • 144 views
  5.  

    Chat Busy Measure

    By will.good, in Live Chat

    • 4 replies
    • 788 views
  6.  

    Progressive Capture Answers

    By will.good, in Reporting

    • 1 reply
    • 279 views
  7.  

    Ability to open Resolved request and not Closed

    By will.good, in Service Manager

    • 1 reply
    • 171 views
  8.  

    Exact Match in Customer Search

    By will.good, in Service Manager

      
    • 1 reply
    • 226 views
  9.  

    Wait for Request Connection

    By will.good, in Service Manager

      
    • 1 reply
    • 209 views
  10.  

    First Time Fix Measure Discrepency

    By will.good, in Reporting

    • 1 reply
    • 336 views
  11.  

    Emailing Customer and Connections

    By will.good, in Service Manager

      
    • 2 replies
    • 183 views
  12.  

    Enhancement: Name for Database Direct Exports

    By will.good, in Reporting

      
    • 1 reply
    • 218 views
  13.  

    h_itsm_requests_attachments Table

    By will.good, in Reporting

    • 3 replies
    • 255 views
  14.  

    Allow employees to update details

    By will.good, in Employee Portal

    • 5 replies
    • 410 views
  15.  

    Change Scheduled Between Text

    By will.good, in Service Manager

    • 2 replies
    • 196 views
  16.  

    Important: Hide Connections Tab from Self Service

    By will.good, in Employee Portal

    • 4 replies
    • 263 views
  17.  

    Enhancement: Users Audit Trail

    By will.good, in System Administration

      
    • 2 replies
    • 311 views
  18.  

    Count of requests by date

    By will.good, in Service Manager

    • 1 reply
    • 226 views
  19.  

    Sorting Simple Lists

    By will.good, in Service Manager

    • 6 replies
    • 381 views
  20.  

    Adding Connection Via Form

    By will.good, in Service Manager

    • 1 reply
    • 201 views
  21.  

    Enhancement: Download all attachments from requests

    By will.good, in Service Manager

      
    • 4 replies
    • 443 views
  22.  

    Log Chat to Existing SR

    By will.good, in Live Chat

      
    • 8 replies
    • 1,985 views
  23.  

    Where is the Knowledge Base?

    By will.good, in Service Manager

    • 4 replies
    • 351 views
  24.  

    Sub-statuses Coming off hold

    By will.good, in Service Manager

    • 2 replies
    • 240 views
  25.  

    Users With Missing Roles Report

    By will.good, in System Administration

    • 3 replies
    • 321 views
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