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Chat Busy Measure


will.good
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Hi,

I am looking for a way to measure chat 'Busy Time' i.e. the amount of time per day/week that there is a maximum number of chats open, and it is displaying the busy sign.

I've had a quick look on Chat Reports and Analytics, but can't seem a way to pull this data.

Anyone know if this is possible?

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  • 2 weeks later...

Hi Will,

information about the chats is stored in the h_lc_sessions table, these contains a few fields which maybe useful in building your reporting:

  • h_created_on - records the time the chat was started
  • h_close_time - records the time in seconds the chat was active for
  • h_updated_on - records the last time the chat was updated

Thanks

Trevor

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Hi @TrevorHarris,

This is not what I am looking for.

Currently, we have max chats set to 8 before chat is displayed as 'Busy', I would like a way to measure the time that chat is in the busy state for, so we can see the amount of time when no new chats can be raised by customers as we are already maxxed out.

Regards,

Will

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Hi,
I don't think that will be possible atm, as we are currently only stroing the information I've posted above, will raise this as a possible enhancement for the future for livechat

Thanks

Trevor

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