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Log Chat to Existing SR


will.good

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@will.good,

Thank you for raising the enhancement request to extend the Live Chat -> Service Manager integration to provide the option to apply a Chat Session to an existing request. This would in fact be similar to our email management offering where an email could be applied to an existing request. A new enhancement request will be raised and assigned to the Product Management team who will prioritise this request based on interest. We will update this post when this enhancement request is prioritised into the 90-days development window.

Ehsan

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