will.good Posted May 12 Share Posted May 12 Hi, Is there a way to be able to limit service desk users reopening requests so that they can only reopen resolved requests and not closed requests? Ideally, we want our service desk team to only be able to reopen requests when resolved, same as the customer can in the employee portal. Maybe an application right that allows Reopening Resolved Requests and Reopening Closed Requests (in our case reserved for admin users) could achieve this? Link to comment Share on other sites More sharing options...
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