Allow employees to update details

[will.good]

Hi,

We want to allow our basic users to update their profile picture using the employee portal, but stop them from changing their name or handle (for obvious reasons). How can this be done?

It appears we did have a setting turned on which allowed them to do this (as some basic users have profile pictures) but now they are unable to edit these, I have tried searching for settings to allow this but cannot find any.

[James Ainsworth]

Hi @will.good

While there were some settings to control if a basic user could either edit their profile or not, I don't think there were settings that controlled individual fields.  However, within Configuration there is the option to customize the user profile.  This includes a form editor where you can make an individual field so that it can't be edited. 

The Customize User Profile can be found here...

 

If you click on the cog icon you will have the following option...

Which will result in this when viewing the profile.

 You will need to consider that this will apply to all users, not just basic users.  The only way that the handle could then be changed is by using Configuration -> Platform Configuration -> Users

I hope that helps.

 

[will.good]

Hi @James Ainsworth,

This is brilliant, thank you. I’ve just checked with a few basic users and the ability to update their profile picture doesn’t seem to be turned on. 

How can we enable this? It seems we previously had this turned on as quite a few of our basic users have profile pictures set.

[James Ainsworth]

Despite this saying that it is for the Service Portal, the setting seems to have carried across to the Employee Portal.  Check and see if this is turned off.  The default should be set to on.  

guest.anonymous.servicePortal.core.profileupdate

[will.good]

Hi @James Ainsworth

The first name and last name fields do not have the option to turn off 'The field cannot be edited' - can we raise this as an enhancement to get this added, please?

[Miro]

Hi @will.good,

This fields properties can't be edited because fields are marked as protected. This implicate that you can't move field to other sections and also remove ability to change design properties.
But here is a good news - we will allow making protected fields read only (but not opposite way). Expect following CHANGE once is released: User profile - protected fields like first name or last name can be change to read only.

Thank you,
Miro