Exact Match in Customer Search

[will.good]

Hi,

Is it possible to specify an exact match when searching for a user id in the customer search form on ICs?

An example of how this could be achieved is by enclosing the search term in ""

Earlier today I had to log a ticket just with someone's ID number and searching for their ID number of 310 brought up a lot of results, which meant I couldn't scroll down to select their user account.

[Steve Giller]

On 5/5/2023 at 3:49 PM, will.good said:

An example of how this could be achieved is by enclosing the search term in ""

That would be a way to ensure spaces don't split phrases, rather than enforcing an exact match - e.g:
"an exact match"
Would find

• An Exact Match
• Is that an exact match?
• Could you find an exact match for me?
  but not
• The match is an exact one.

Currently there is no way to enforce an exact match search in the Customer Search form - if there were I suspect this would be an all-or-nothing option set at design time.