Lyonel

@TrevorKillick are you sure it is 3? From the records I have, it seems to be 2.

@yelyah.nodrog we all have moments like this

Can't use the AD... The root cause is that these 600+ accounts have not been disabled then deleted from the AD; but simply deleted (not respecting our internal process!). So now I am left with 600+ user accounts in Hornbill that I would like to Archive.

Hi, Is there a way to quickly archive properly 600+ users?

+1 here too

@Steven Boardman +1 please

I can confirm the fix is working well @Daniel Dekel @trevorharris Thanks for the super quick response !

Hi, A couple of my colleagues are having issues opening an activity (see attached screenshot - ref # IN00052705). The same behaviour happens from all screens (my activities, request, side nav bar, notification). Could you please let us know if it is human error or an issue with the system? Thanks, Lyonel PS: Could not log into as a support call via your website - see other post

hi, I am not sure where else I could post something to let you know, but I can't seem to post anything from your support page. I keep getting the following error message: Is it a problem with my account? Or your website? Thanks, Lyonel

Activating the "Auto-login" seems to be working like a charm Thanks @TrevorKillick you are a star!

Thanks @TrevorKillick! Just activated this setting. Will see if it gets better... We had an issue with our ADFS provider Wednesday last week, which would explain why most users "lost" their login...

Hi, Many of my colleagues and users / customers are reporting a strange behaviour on the service portal. When they click on the link that redirects then to our service portal (https://service.hornbill.com/XXX/servicemanager/request/view/SR00053013 for example), they get redirected to the login page. When they click on the login link, SSO kicks in and they authenticate ok. However, they then arrive on the landing page and many users do not even understand they need to go onto the "My Request" tab... Anyway, is this a new issue? Are you aware of a similar issue from other customers?

Hi, Just noticed this morning a small UI issue in the library screen:

@trevorharris That would make sense (the edit of the post). And for workspaces I had all notifications activated which explains why I got duplicates Thanks for the explanations

For workspaces, I can understand. But what about requests?

Hi, I am seeing a lot of duplicate notifications on my profile... Anybody else has the same problem? For instance, somebody posted something on the workspace, to which I answered. They answered back and I got the same notification twice... The same thing happens against requests. Perfect example: Anybody else experiencing the same thing? Thanks!

Not a bad idea @Martyn Houghton! @James Ainsworth In our case, we could definitely use this for similar reasons to the ones mentioned by Martyn. Ideally this field would also be mapped to the search engine where we could use a series of keywords (not visible to our customers but to the service owner) and improve the search feature. + 1

Grand @trevorharris! Great hidden feature I knew it would a good idea to ask. Thank you very much for the quick reply

Don't get me wrong, I found a way (via DB update) but it is not a good thing to do. So I am still asking for other users

Hi, A colleague recently left the company but did not change his ownership of a private workspace. I am the admin but not a member of that workspace... How can I change the owner in such scenario?

@Steven Boardman This looks very good, and a step in the right direction if you want to tackle the project management market

I know this might be asking a lot, but would @TrevorKillick have an idea? From the back end using a cmd tool? As a temporary solution for geeks of course :-p

Hi, Is there a way to delete all (or some) attachments of a request, without this being visible to the customer? Reason being, we have an old request where people have not followed best practice resulting in 467 documents attached! Only 10 of them are relevant. I would like to get rid of the other 457 in a quick way (e.g. not manual) and don't want to clutter the customer's timeline. Any ideas??

@Victor On our instance, check SR00027722: and SR00054776: