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Gary@ADL

Hornbill Users
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Topics posted by Gary@ADL

  1.  

    retiring an analyst account and renaming it?

    By Gary@ADL, in Service Manager

    • 4 replies
    • 1,150 views
  2.  

    trying to auto-assign calls to a team based on service

    By Gary@ADL, in Business Process Automation

    • 8 replies
    • 1,693 views
  3.  

    error when logging into the portal

    By Gary@ADL, in Service Manager

      
    • 5 replies
    • 1,526 views
  4.  

    outputting Pro-cap answers on emails

    By Gary@ADL, in Business Process Automation

    • 2 replies
    • 1,415 views
  5.  

    cant get email notification to work

    By Gary@ADL, in Progressive Capture

    • 1 reply
    • 1,310 views
  6.  

    email templates

    By Gary@ADL, in Service Manager

    • 9 replies
    • 2,334 views
  7.  

    is there anyway for a call to re-open automatically if more information is added to it?

    By Gary@ADL, in Business Process Automation

    • 2 replies
    • 1,216 views
  8.  

    no capture ID found

    By Gary@ADL, in Progressive Capture

    • 2 replies
    • 1,593 views
  9.  

    skipping of standard mandatory forms in hornbill

    By Gary@ADL, in Service Manager

    • 3 replies
    • 1,156 views
  10.  

    suggestion - 'log-to-me' button on the analyst assignment screen

    By Gary@ADL, in Progressive Capture

    • 1 reply
    • 1,283 views
  11.  

    cant seem to use snippets on call resolution

    By Gary@ADL, in Service Manager

    • 3 replies
    • 1,185 views
  12.  

    checkpoint help

    By Gary@ADL, in Progressive Capture

    • 2 replies
    • 1,314 views
  13.  

    can 'decisions' on process capture reference simple lists

    By Gary@ADL, in Progressive Capture

    • 5 replies
    • 1,735 views
  14.  

    email automation issue

    By Gary@ADL, in Business Process Automation

      
    • 3 replies
    • 1,416 views
  15.  

    update release notes

    By Gary@ADL, in Service Manager

    • 2 replies
    • 985 views
  16.  

    Real-Time reporting

    By Gary@ADL, in Reporting

      
    • 1 reply
    • 1,418 views
  17.  

    names on connection not expanding

    By Gary@ADL, in Service Manager

      
    • 2 replies
    • 1,288 views
  18.  

    decision error frustration - outcomes must be accept or refuse

    By Gary@ADL, in Progressive Capture

    • 3 replies
    • 1,700 views
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