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TrevorHarris

Hornbill Developer
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Everything posted by TrevorHarris

  1. TrevorHarris
    Hi @Lauren The Board Super User role will give a user full permissions to view, modify and design every Board even if they don't have that Board shared with them. However the boards will not be displayed in the Board List page unless they have been shared with you or created by you. In order to access boards as a Board Super User that haven't been shared with you you will need to access them directly via the URL. Its intended to allow for administrating boards if the owner leaves is away etc and for helping to intergrate with other applications rather than being used as a way to grant access to all boards Hope this helps Thanks Trevor
  2. TrevorHarris
    Hi @Joanne , One possible reason I've found for this is if the instance URL you've specified in your Hornbill Credentials is wrong, please make sure this is set in the following format https://eurapi.hornbill.com/<YOURINSTANCE> You will also need to ensure the user whose credentials you are using has access to the document and to the docmanager app More details can be found on the Hornbill Intergration wiki page https://wiki.hornbill.com/index.php/Hornbill_Integration_Bridge Hope this helps Thanks Trevor
  3. TrevorHarris
    A list of supported media types for embedding on the activitystream can be found at the bottom of this page on the wiki https://wiki.hornbill.com/index.php/Activity_Streams However, I think you are referring to the upload image functionality on a workspace as that is where the unsupported filetype error is coming from - You can only upload images (jpg/png/gif) directly to hornbill. Other media such as video needs to be pasted as a link (eg from youtube, vimeo etc). Thanks Trevor
  4. TrevorHarris
    The Application is the id of the Hornbill application you want to link to (e.g. com.hornbill.servicemanager for ServiceManager, com.hornbill.customermanager for customer manager etc). The Entity is the name of the thing you want to link to (eg Requests for ServiceManager request, or Organizations for an Organisation) and the Entity Id is the specific Id or reference of the item you are linking to. Hope this helps Thanks Trevor
  5. TrevorHarris
    Hi @Jeremy This is a really great idea, I would definitely like to add this as a widget on the home page, not sure I'll be able to add it in the short term but will definitely add it to our list of potential features to implement and will let you know when we are able to take it forwards Thanks Trevor
  6. TrevorHarris
    Hi A fix for this is in the latest Collaboration release Thanks Trevor
  7. TrevorHarris
    Hi @Ann-MarieJones If you refresh you should no longer see this error on the create contact page, it has been fixed in the latest release of Hornbill Collaboration which went live this morning. Thanks Trevor Harris
  8. TrevorHarris
    I think its a good idea, but unfortunately, I don't think we will be able to implement it in the short term, I will keep in in mind however and hopefully will have the possibility to add something that could help achieve this at some point Thanks Trevor H
  9. TrevorHarris
    Hi, We have a plan to be able to create board and card templates and this is something I will look at investigating when we look at that, however, unfortunately, I don't think this will be done in the short term Thanks Trevor Harris
  10. TrevorHarris
    think you meant @David Hall here, as I don't know anything about this :)
  11. TrevorHarris
    at the moment I don't believe its possible, will raise it with the Service Manager team to see if it can be added
  12. TrevorHarris
    Hi, its not possible to upload files over 20M at the moment but we are looking into the possibility of increasing this limit further, will get back to you know the outcome Thanks Trevor Harris
  13. TrevorHarris
    Hi @Martyn Houghton The setting changes should be applied after a browser refresh, we have identified a configuration issue in our infrastructure which may mean uploads larger than 10M may not work currently which will be fixed tonight. Please note the maximum file upload size cannot be set greater than 20Mb Thanks Trevor Harris
  14. TrevorHarris
    Hi, Will have a look into this. Hopefully, should be quite simple to fix - will let you know when we have fixed it thanks Trevor Harris
  15. TrevorHarris
    Unfortunately, the option to edit and change colour is not available on Service Manager cards such as Request, Change, Problem etc. This is as the data is being synced from the related request. I will raise with the Service Manager team whether its possible for the change colour option to be available. Thanks Trevor Harris
  16. TrevorHarris
    Unfortunately, we don't have a template for this, however, these are controlled by the following translation strings so can be updated there: security.passwordResetRequest.authorisationRequestSubject security.passwordResetRequest.authorisationRequestMessage
  17. TrevorHarris
    It can be set with the setting security.guest.passwordPolicy.userResetResponseTimeout - the default is 24 hours. There is a similar setting for normal users as well:-
  18. TrevorHarris
    As @James Ainsworth says this likely caused by a missing or unsupported value in the key field (which is used to link the board to another entity such as Service Manager Request), probably this card has not been created correctly or has become corrupted somehow - I've made some changes so that this should not stop the board from being opened which will be available in the next release of Board Manager which we hopefully be available in a few days Thanks Trevor Harris
  19. TrevorHarris
    Hi, @Aaron Summers Sorry for the problems you're having, I've discovered a possible cause for this problem can occur if a window or tab is left open for a long period of time but no longer used. We are currently working on addressing this, if you are having this problem currently I would recommend closing ALL browser windows and tabs and completely restarting the browser to ensure that this is not caused by a stale window or tab being left open. Sorry for the inconvenience Trevor Harris
  20. TrevorHarris
    Hi @MikaP, These are the correct translations, unfortunately, there is a defect which is preventing them being loaded in the portal at the moment, this has been fixed and should be available soon Sorry for the inconvenience Trevor Harris
  21. TrevorHarris
    The language detection will only be available on posts and comments on activitystreams (timelines, workspaces etc) at first but it could be extended to other areas in the future which could make use of the same ability, however the initial change will not include this Thanks Trevor H
  22. TrevorHarris
    Hi @Martyn Houghton Currently, the language for each post/comment on a timeline is set to the default language of the person who posted which can lead to the incorrect language being set if the user doesn't have this set correctly or speaks multiple languages. We a planning to add a language detection feature which will automatically detect the language which the user is using when they post to reduce the likelihood of this occurring, I don't have a timescale for when this will be made available at the moment but we let you know when we release it. Thanks Trevor Harris
  23. TrevorHarris
    Hi @AKetteringham , If you don't have the rights to manage the Board you will need to do this with the System Administrator account which will be able to delete the Board, you will need to copy the URL for the Board from your address bar and then login with the admin account (if you have access or ask your system admin to do this) and paste the URL in, you will then have full rights to that Board so will be able to delete it Thanks Trevor Harris
  24. TrevorHarris
    Hi @AKetteringham, Go to the Board you want to remove and click on the design board option in the upper right Click on the Config Board button on the upper left of the design page and the panel to Edit the Board will be opened, you can archive the board from here by clicking the Archive button on the bottom left Once you've done this the Board will be archived, if you want to delete the Board permanently you will have the option to do so on the board page once the board is archived hope this helps Trevor Harris
  25. TrevorHarris
    Was just posting and saw that you've already found it There is a good explanation here on how to use the BPM to add a request to a board in case you have any other troubles Thanks Trevor Harris
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