TrevorHarris

Regarding your first question, as I understand the data on a servicemanager card is kept upto date automatically if you select the servicemanager - change Request or similar card type. But its not possible to customize what fields are being displayed on the card when you do this it will alway display the id, summary and status. If you are customising the fields displayed then you will need to manually update the details on the card Thanks Trevor

Hi @Adrian Simpkins You are correct you should be able to move the card in the board and the remove from board should still work can I check, in order to remove the card you will need to call get card info first to get the card id which you can then pass to the remove from board node. So your Get Card Info would look like:- and then you need to pass the card id returned from that to the remove from board node like:-

hi @Will J Douglas, Just loooking at the screenshot posted, the filter at the top of the documentlist page isn't the tag search this just filters the current view by document/description. The tag search is accessible in the main search bar by selecting Document and clicking on the Search by Tags option in the advanced search Thanks Trevor H

Hi You need to create a input setting for the process called documentId, you can do this by clicking the Manage Process Button and clicking Add New in the Input Parameters and creating the setting documentId You will then need to pass this setting into the get document info node by setting the Document Id option to &[global["inputParams"]["documentId"]] When you create you custom button you can then pass the documentId through to the autotask by entering [[documentId]] in the documentId field Thanks Trevor Harris

Hi will, You can also check if you have permissions to view the document - it will need to be shared with you or a library you have access to for it to be returned by the tag search Thanks Trevor

Hi @Adrian Simpkins Unfortunately I don't think its possbile at the moment, the card timeline and the request timeline are seperate and there is no way of linking them. We are hoping in the future to have the possibility of displaying the request timeline in place of the card timeline so that posting on the card will be the same as posting on the request but this is unlikely to be available in the near future. Thanks Trevor H

Hi, Unfortunately we don't have any concept of hierarchical folder structures in document manager. One option is to use tagging against documents, as libraries can be filter by tag. It is possible to add any number of tags to each document on the document property page. When you view a Library you will see a list of all the tags that are associated with documents in that library at the top of the list. You are then able to filter that library for documents only containing a specific tag by clicking on that tag. Hope this helps Thanks Trevor H

Hi @Nikolaj Unfortunately still don't have any timescale for when this might be implemented and do not expect it will be available in the near future Thanks Trevor

Hi @AndyGilly This feature request has been raised with the appropriate product team, butthere has not been any progress on it at the moment Thanks Trevor H

Hi @Paul Alexander This is not possible at the moment, to reassign requests on a board currently you need to drag the user icon over them. In the future we plan to add a trigger to launch an auto-task when you drop a card in a lane, it would then be possible to do all sorts of automations when you move a card in the board including assigning of the related request. This work isn't schedule yet so unfortunately I don't have a timescale for when it may be added and doubt it will be soon but will let you knwo when its added Thanks Trevor

@lee mcdermott Sorry, didn't realise the select all will only removing the current page, not sure how you could easily remove all the roles without uninstalling the application then Looking at the bug you described above I think there is a problem with the Show SelfService Popup option, not only is this not working as expected it seems it prevents the other settings from being applied. Could you try enabling this setting but keeping the Enabled setting set to false as shown below, this should prevent the popup from showing when you navigate back to the home page. Will look to get this bug fixed ASAP. Sorry for the problems Trevor H

Change Add Browse Library option to the link document component new revision comments will now be displayed in a popup in the revision list Added visibility options to library to allow them to be hidden from the customer portal or user views Fix can enter revision comments longer than 256 characters

Thanks @lee mcdermott Will have a look at that as it is probably a bug as you say

Hi, Setting Live Chat to disabled should prevent people from creating new chat session however to remove the link completely from the customerportal you should remove the Portal chat Session User role from your custome portal account, you can do this in the admin tool under: Home > System > Manage Portals > Portal Accounts > customer and remove Portal Chat Session User from the authorized role field If you have basic/full users assigned the chat role you can remove them from Home > Application > Hornbill Live Chat > Role > Portal Chat Session User Select the user tab (the last one) ticket the checkbox at the top to select all users and click on the delete button Thanks Trevor H

Hi @Tom Gilbert The should be fixed in the latest release of Boardmanager which is now available Thanks Trevor

Hi @Tom Gilbert Sorry for the late response. The copy to options should allow you to copy to other boards in the same application - I will get this fixed and let you know when its available Thanks Trevor H

@Paul Welby Victor is correct ths setting is remembered in the browser, however if the feature is turned off in the profile settings as you indicate then the popup should not appear even if the browser data is cleared. I will investigate why this is not happening and let you know when we have a fix Thanks Trevor

Hi @AndyGilly Unfortunately its not possible for users without a livechat license to access live chat session so the chat script will need to passed into the request when this is raised. We will investigate if its possible to make this process occur automatically when a request is raised, and let you know when we have a solution Thanks Trevor H

Hi @Mette Petersen Just to let you know we have found the cause of the issue of checkpoints being misaligned and have a fix which should be available soon Sorry for the problems Thanks Trevor H

Hi, Sorry this isn't working for you. A few things to check: you will only get notifications if the chat is started by a different user and the hornbill application is not in focus (eg, minimised or a different tab is displayed in the browser). You can check that notifications are enabled in Chrome by clicking on the padlock in the address bar and check that you see Notifications in the popup window and the dropdown is set to allow If you are using Windows 10 another thing to check is the Windows Notification Center, which you can access by clicking on the bubble in the bottom corner of your screen and checking if you have any notification from live.hornbill.com in here. Sometimes Windows can suppress these notifications from popping up, this feature is called Focus Assist which you can disabled here https://support.microsoft.com/en-gb/help/4026996/windows-10-turn-focus-assist-on-or-off Hope something here helps Thanks Trevor H

Hi @Prem Prakash gautam If you see the first notification but not subsequent ones it could be that the previous notification has not been cleared from windows notification center (if you are using Windows 10). You can see this if you click on the speech bubble in the bottom right hand corner of the screen and can still see that notification in the list which is brought up, clicking on the notification will dismiss it and then windows will not block the next notification that comes in. We will look at how we can improve this area so that new notifications aren't blocked if an undismissed notification is in the notification center thanks Trevor H

@lee mcdermott The latest release of livechat should fix the issue with people being able to start chats from the portal outside of hours Thanks Trevor

Hi @Jeremy @Martyn Houghton This issue should now be fixed Sorry for the problems Trevor H

@Jeremy @Martyn Houghton Yes, I can still see a problem with using the associate files functionality when sending emails, looking into the reason and will hope to have a fix soon Thanks Trevor H

Hi, we are investigating this, and hope to have a fix available soon Thanks Trevor H