TrevorHarris

@lee mcdermott yes, you will only get a notification of the conversation is started by another user not the same. Will check the problem that people are able to start chats outside of working hours Thanks Trevor

Hi @lee mcdermott Desktop notification was also added in the latest update, I have just posted details in the thread below

Desktop notification for new conversation are now available in the latest update of livechat To enable them you will need to go to your profile page by clicking on your images in the top right corner of the screen and then clicking on you name and then selecting the Settings tab and the Notifications subtab. If you've not already done so you will need to click the button to Enable desktop Notifications for this browser in the yellow box at the top of the tab and then your browser will then ask you to Allow Notification for this site, click allow. You can then enable notifications for live chat by finding the New Conversation type under the Hornbill Live Chat heading and turning the toggle under Desktop on, now when a new conversation is started and your browser is not in focus you should get a popup informing you. This feature is only available on browsers that support desktop notifications (Chrome, Firefox, Edge) Thanks Trevor H

Hi @lee mcdermott I'm still not sure what is causing the problems with the messages not appearing until you refresh after accepting the call, but I have just released an update for livechat which will remove the message saying the user has left when they refresh the screen. This should be available now. Thanks Trevor H

@lee mcdermott when you say that nothing I type into the textbox is displayed until I press refresh, do you mean that you can't see the text as you are typing in the textbox or that when you click send (or press enter) it doesn't appear in the chat message panel until you refresh. Basically is the text not appearing in A or B in the screenshot below, and do you still recieve messages that the other person has sent? Regarding you're other points, a typing notification should be displayed when the other person is typing I will check why that not available and will also check if a sound can played when a new chat is started Thanks Trevor

@lee mcdermott can you try restarting the browsers that are effected or clearing the cookies to see if that helps? If you are getting disconnected error messages it sounds like they may be problems with the communication to the server, althuogh as James said we're not aware of any issues in this regard. Thanks Trevor

Hi, The next release of livechat will feature the ability to enable desktop notification to be displayed when a user starts a new chat, this will mean you should see new chats even if your hornbill window is not in focus or is minimised. This release should be available towards the end of next week Thanks Trevor H

Hi, You should be able to see your subscriptions by logging into the Admin tool as Admin user and going to the livechat subscription page at the following location Home Applications->Hornbill Live Chat->Application Subscriptions One possible reason you my not see the livechat on the service portal is if you've not assigned the '''portal chat session user''' to your users, there is an explanation of how to do this in this post You also will need to check livechat is enabled, this can be done in the admin tool by going to Home > Applications > Hornbill Live Chat > Configuration and turning on the enabled settings and also ensuring Busy is set to off Hope this helps Thanks Trevor H

@Nikolaj sorry for the late reply as I have missed this, unfortunately we don't have any templating capability within documentmanager at the moment, this is something that we would like to add but unfortunately don't have a timescale for this at the moment. Thanks Trevor H

Hi, You can remove a card from the Board in the BPM with the Remove Card from Board operation in the Card Entity, you will need to supply the card id to this. you can get this with the get Card Information operation by supplying the Key (the request Id) and specifying the board you are using Thanks Trevor H

I have also released a new version of Live Chat which should fix the error you're getting when trying to accept a call with a user with a long user Id Thanks Trevor Harris

@lee mcdermott You should be able to see who has a subscription by logging into the Admin tool as Admin user and going to the livechat subscription page at the following location Home Applications->Hornbill Live Chat->Application Subscriptions If you have more than 10 users here you can remove the ones you don't need Thanks Trevor H

Hi @lee mcdermott I can see the problem causing the error in your second post, and will do a release of livechat today which will fix that problem. I have raised the issue with the licenses internally as it appears that you have enough licenses for the agents assigned Sorry for the inconvenience Trevor H

Hi @lee mcdermott You can be changed under Hornbill Live Chat > Translations by looking for the following keys: guest.com.hornbill.livechat.portals.servicePortal.sessions.chat.welcomeMessage guest.com.hornbill.livechat.portals.portals.sessions.chat.welcomeMessage Thanks Trevor Harris

Hi @JBasey You can add this role to all your Basic Users in the Admin tool by going to Home > Applications > Hornbill Live Chat > Roles Clicking on the Portal Chat Session User role and then clicking on the Assigned Users tab click on the Add All Users button (as shown in the screenshot) and a popup will appear, you can set the User Type to Basic and then click save, this should apply the role to all you basic users Hope this helps Thanks Trevor Harris

Hi @JBasey Live chat is only available on the customer portal after your customer has logged in Thanks Trevor

Hi @aykut.boyraz Unfortunately its not possible to export all documents from a library in one go as this could lead to very large downloads , its only possible to access documents individually Thanks Trevor Harris

Hi @Paul Alexander Sorry for a delay in responding, this should be fixed in next release of collaboation core which is planned to be released later today Thanks Trevor Harris

@lee mcdermott Yes, this is somethin gI plan to add although I don't have a timescale for when this will be available, will let you know when its ready Thanks Trevor H

I beleive the service.hornbill.com will be replaced by the Employee Portal in the summer of 2020. You can get an overview of the Employee Portal here:

Hi @James Gallally Its sounds like you have not configured Azure to authenticate the service portal, you will need to create a new SAML profile on Azure using the metadata for the Service Portal, this can be downloaded from the admin tool under System > Security > SSO Profiles by clicking the Service button as shown in the screenshot. The process for importing this to Azure will be the same as the user metadata which you've already setup, but you will need to consult the Azure documentation for that. More details can be found here: https://wiki.hornbill.com/index.php/Single_Sign_On_with_SAML_2.0 Hope this helps Thanks Trevor H

Hi @lee mcdermott, Sorry, missed your update on the livechat forum. Unfortunately its not possible to send an email notification when a new chat is initiated. One option we could add which would make it easier to see when a new chat is started is to add a desktop notification which will appear on your screen even if you are browsing a different tab or looking at another application and have your browser minimized or in the background, this would mean you wouldn't need to be focused on Hornbill but would still be aware when an new chat has been requested. This is something I hope will be introduced to livechat in the near future Thanks Trevor H

Hi @Paul Welby We are aware of these changes and don't expect any impact on Hornbill from them Thanks Trevor Harris

Hi @lee mcdermott Users with the role Chat Session Manager should have the option to Cancel a chat session from the toolbar on the right hand side of the chat page, this will have the effect of archiving the chat session Hope that helps Thanks Trevor Harris

Hi @lee mcdermott Have just released a new version of Live Chat which should address the delays in viewing messages Thanks Trevor