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Found 3 results

  1. Related to my earlier post (link at the end of this post), can the Get Request Information > Get Request Details be extended to return two additional fields of Impacted Connection and Interested Connection, holding a concatenate list of emails address from the linked connections, which can be inserted in to the Email nodes as a list of addresses. Cheers Martyn
  2. Can I request an enhancement to the Email options held at a Service level, to enable the automatic inclusion of connections when opening the request 'Email Action'. Connections is a very useful facility, but is let down by the need to manually have to add the connection on to the email action each and every time you use it. This whole relies on the analyst remembering to add the connections, which with human error results in an inconsistent application. We would propose there is an options as below:- Impacted connections - option None, To, CC or BCC. Interested connections - option None, To, CC or BCC By having a setting a the Service level this can be controlled and set due to the particular needs of the the service, rather than a system wide setting. Having the options above give complete flexibility to fit different service desk needs. Cheers Martyn
  3. There seems to be an issue on our instances where the connection option for Interested and Impacted are not appearing in the email 'Connections' drop down. Only 'All Connections' appears, irrespective of the classification of connections. I have logged in and out, as well as on different machine, to check it is not a cache issue. Plus this has been replicated by other users as well. Is this an known issues or something specific to our instance? Cheers Martyn
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