-
Posts
1,293 -
Joined
-
Last visited
-
Days Won
54
Content Type
Profiles
Forums
Enhancement Requests
Everything posted by AlexTumber
-
Timesheet icons in DarkMode dont change colour.
AlexTumber replied to George Warren's topic in Timesheet Manager
@George Warren thanks for your post. I've asked our development team to investigate. Alex -
Email Routing Rules - visibility Override
AlexTumber replied to Martyn Houghton's topic in Service Manager
@Martyn Houghton yes just to confirm this will be the case for any operation that uses a routing rule template. Alex- 25 replies
-
- routing rules
- visibility
-
(and 2 more)
Tagged with:
-
@Adrian Simpkins thanks for your post. The second tab that you've got highlighted in your screen shot shows you the timesheets of coworkers that you have visibility of. This has nothing to do with the manager field in a user's profile. To configure timesheet visibility, you can do so here in the admin area: Alex
-
Email Routing Rules - visibility Override
AlexTumber replied to Martyn Houghton's topic in Service Manager
@Paul Chambers thanks for that. It confirms what I was thinking Alex- 25 replies
-
- 1
-
- routing rules
- visibility
-
(and 2 more)
Tagged with:
-
Email Routing Rules - visibility Override
AlexTumber replied to Martyn Houghton's topic in Service Manager
@Martyn Houghton @HHH @samwoo @Paul Chambers I'm just catching up on this thread. Please correct me if I'm wrong but if we were to add the ability to choose timeline post visibility to an email routing rule template, would that work for everyone's use cases? Alex Quick mockup:- 25 replies
-
- 3
-
- routing rules
- visibility
-
(and 2 more)
Tagged with:
-
Xmlmc method BPM error on majority of self-service tickets
AlexTumber replied to Adam@Greggs's topic in Service Manager
@Adam@Greggs @Alistair Young thanks for your posts. We are currently investigating. Hoping to have a resolution shortly. Alex -
Feedback on Service Manager release notes
AlexTumber replied to Berto2002's topic in Service Manager
@Berto2002 thanks for your post. 1. Yes this is something we are currently working towards. You will see this change happen over the next couple of months. 2. We are currently investigating why the Request Insights feature isn't showing when it should be. Alex -
@mike.penny thanks for your post. The ability to categorise the templates exists in the admin area but that doesn't yet translate to any functionality on the request view. It is something that we are actively working on and is currently scheduled for release before the end of January. It will be managed on a per service basis, similar to how it works with categories so you'll be able to limit the email templates that are available for selection. Alex
- 1 reply
-
- 1
-
Why are the supplier addresses are greyed out?
AlexTumber replied to Art at BU's topic in Supplier Manager
@Art at BU thanks for your post. The address fields will either be hidden/disabled as suggested, or just set to not show unless they contain data. This can all be configured in the settings for each individual field. Alex -
In the latest service manager update, we added the ability to take ownership of a request if the request has no owner and you're a member of the assigned team + available for assignment. Further updates to this will be added over the coming weeks. Alex
-
In the latest service manager update, we added the ability to take ownership of a request if the request has no owner and you're a member of the assigned team + available for assignment. Further updates to this will be added over the coming weeks. Alex
-
@will.good thanks for your post. Yes this will be changed as part of the Email Template Grouping & Selection functionality that is currently in progress on our customer facing application roadmap. As it stands, it's scheduled to be released on the week of the 11th of December. Alex
-
@Sam P thanks for your post. The time period for the chart is generated from the project start/end or scheduled start/end dates. I suspect the end dates for the tasks exceed the project end date. If you update the project end date then you should see the full picture. Alex
-
@will.good thanks for your post. This should already be the case. Requests raised directly from a chat have a h_source_type value of 'Chat' and a h_source_id of <chatSessionId> (e.g. CS00029) Alex
-
Order the owner filter alphabetically
AlexTumber replied to Gareth Cantrell's topic in Supplier Manager
@Gareth Cantrell this has been changed and will be in the next supplier manager update Alex -
Timesheet report to show the team of the user that logged time.
AlexTumber replied to George Warren's topic in Reporting
@George Warren thanks for your reply. Sorry I'm still unclear whether this is a report you need or whether it can be provided from existing timesheet manager functionality. You say you want to be able to report time spent by each one of your teams but then you also say all of your users are only part of a single team? If I had to guess I'd say that you probably need a custom report as it sounds like you want to be reporting against the request customers rather than the internal support teams themselves. If it is the internal support teams, Timesheet Manager offers the following view (configured via visibility in the admin area) where you can see total time spent by each support team Alex -
@Martyn Houghton this is something that we are still working on as unfortunately we had to pull it due to issues found in testing the first time around. The release note should have been removed but managed to slip through the net. The change is currently scheduled to be released as part of an application update the week beginning the 20th of November. I will reply to this thread with any updates. Alex
- 35 replies
-
Timesheet report to show the team of the user that logged time.
AlexTumber replied to George Warren's topic in Reporting
@George Warren thanks for your post. I'm not sure I understand fully... A user can be a member of multiple teams. In terms of what you want to see here - are you looking for a generic report that is something like time logged by team per day/week etc? Alex -
@Estie thanks for your post. The functionality you are referring to (Make this my default view) refers to the Hornbill application as a whole. For example if you wanted your home page to be the news feed, the supplier catalog, or the request list etc. To make a specific request list view the default view that you see on the request list you need to use this option. Alex