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Everything posted by AlexTumber
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There were 2 additional release notes that were missed from this build. They are as follows: New Employee Portal widget to display all co-workers that you manage {CH00181270} Fix Knowledge Centre not appearing correctly when logging a request through intelligent capture
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@cwood thanks for your posts. The ability to add your own views for both suppliers and contracts has been in our backlog for some time now. As with everything it's all a question of time and priorities. This particular requirement has been raised by a number of customers now - which our product team are aware of so hopefully this functionality will make it into the application roadmap sooner rather than later. Alex
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@AlexOnTheHill thanks for your post. Once a timesheet value/entry has been created, it can be amended by it's owner, or any user that has visibility of the owner's timesheet. This is controlled by the visibility area in the admin section. As you say there is a full audit history that is read only which captures any changes to the individual timesheet value/entry. There is no current way to 'lock' completed entries, however we've had a change in our backlog for a long time to introduce the concept of timesheet approvals. This is particularly important in project management for example. There is no limit on the number of categories that can be created. Happy to answer any further questions you have. Alex
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@Paul Taylor that's great, thanks for confirming. This setting will be removed shortly to avoid confusion as the default now for all customer instances is to use Intelligent Capture v2. Alex
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@Paul Taylor thanks for your post. Can I ask if you have this application setting enabled in service manager? guest.app.experimental.enableProgressiveCapture2 Alex
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Timesheet icons in DarkMode dont change colour.
AlexTumber replied to George Warren's topic in Timesheet Manager
@George Warren thanks for your post. I've asked our development team to investigate. Alex -
Email Routing Rules - visibility Override
AlexTumber replied to Martyn Houghton's topic in Service Manager
@Martyn Houghton yes just to confirm this will be the case for any operation that uses a routing rule template. Alex- 25 replies
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@Adrian Simpkins thanks for your post. The second tab that you've got highlighted in your screen shot shows you the timesheets of coworkers that you have visibility of. This has nothing to do with the manager field in a user's profile. To configure timesheet visibility, you can do so here in the admin area: Alex
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Email Routing Rules - visibility Override
AlexTumber replied to Martyn Houghton's topic in Service Manager
@Paul Chambers thanks for that. It confirms what I was thinking Alex- 25 replies
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Email Routing Rules - visibility Override
AlexTumber replied to Martyn Houghton's topic in Service Manager
@Martyn Houghton @HHH @samwoo @Paul Chambers I'm just catching up on this thread. Please correct me if I'm wrong but if we were to add the ability to choose timeline post visibility to an email routing rule template, would that work for everyone's use cases? Alex Quick mockup:- 25 replies
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Xmlmc method BPM error on majority of self-service tickets
AlexTumber replied to Adam@Greggs's topic in Service Manager
@Adam@Greggs @Alistair Young thanks for your posts. We are currently investigating. Hoping to have a resolution shortly. Alex -
Feedback on Service Manager release notes
AlexTumber replied to Berto2002's topic in Service Manager
@Berto2002 thanks for your post. 1. Yes this is something we are currently working towards. You will see this change happen over the next couple of months. 2. We are currently investigating why the Request Insights feature isn't showing when it should be. Alex -
@mike.penny thanks for your post. The ability to categorise the templates exists in the admin area but that doesn't yet translate to any functionality on the request view. It is something that we are actively working on and is currently scheduled for release before the end of January. It will be managed on a per service basis, similar to how it works with categories so you'll be able to limit the email templates that are available for selection. Alex
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Why are the supplier addresses are greyed out?
AlexTumber replied to Art at BU's topic in Supplier Manager
@Art at BU thanks for your post. The address fields will either be hidden/disabled as suggested, or just set to not show unless they contain data. This can all be configured in the settings for each individual field. Alex -
In the latest service manager update, we added the ability to take ownership of a request if the request has no owner and you're a member of the assigned team + available for assignment. Further updates to this will be added over the coming weeks. Alex
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In the latest service manager update, we added the ability to take ownership of a request if the request has no owner and you're a member of the assigned team + available for assignment. Further updates to this will be added over the coming weeks. Alex
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@will.good thanks for your post. Yes this will be changed as part of the Email Template Grouping & Selection functionality that is currently in progress on our customer facing application roadmap. As it stands, it's scheduled to be released on the week of the 11th of December. Alex
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@Sam P thanks for your post. The time period for the chart is generated from the project start/end or scheduled start/end dates. I suspect the end dates for the tasks exceed the project end date. If you update the project end date then you should see the full picture. Alex
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@will.good thanks for your post. This should already be the case. Requests raised directly from a chat have a h_source_type value of 'Chat' and a h_source_id of <chatSessionId> (e.g. CS00029) Alex