AlexTumber

@cwood thanks for your posts. The ability to add your own views for both suppliers and contracts has been in our backlog for some time now. As with everything it's all a question of time and priorities. This particular requirement has been raised by a number of customers now - which our product team are aware of so hopefully this functionality will make it into the application roadmap sooner rather than later. Alex

@AlexOnTheHill thanks for your post. Once a timesheet value/entry has been created, it can be amended by it's owner, or any user that has visibility of the owner's timesheet. This is controlled by the visibility area in the admin section. As you say there is a full audit history that is read only which captures any changes to the individual timesheet value/entry. There is no current way to 'lock' completed entries, however we've had a change in our backlog for a long time to introduce the concept of timesheet approvals. This is particularly important in project management for example. There is no limit on the number of categories that can be created. Happy to answer any further questions you have. Alex

@Paul Taylor that's great, thanks for confirming. This setting will be removed shortly to avoid confusion as the default now for all customer instances is to use Intelligent Capture v2. Alex

@Paul Taylor thanks for your post. Can I ask if you have this application setting enabled in service manager? guest.app.experimental.enableProgressiveCapture2 Alex

@George Warren thanks for your post. I've asked our development team to investigate. Alex

@Martyn Houghton yes just to confirm this will be the case for any operation that uses a routing rule template. Alex

@Adrian Simpkins thanks for your post. The second tab that you've got highlighted in your screen shot shows you the timesheets of coworkers that you have visibility of. This has nothing to do with the manager field in a user's profile. To configure timesheet visibility, you can do so here in the admin area: Alex

@Paul Chambers thanks for that. It confirms what I was thinking Alex

@Martyn Houghton @HHH @samwoo @Paul Chambers I'm just catching up on this thread. Please correct me if I'm wrong but if we were to add the ability to choose timeline post visibility to an email routing rule template, would that work for everyone's use cases? Alex Quick mockup:

@Adam@Greggs @Alistair Young thanks for your posts. We are currently investigating. Hoping to have a resolution shortly. Alex

@Berto2002 thanks for your post. 1. Yes this is something we are currently working towards. You will see this change happen over the next couple of months. 2. We are currently investigating why the Request Insights feature isn't showing when it should be. Alex

@mike.penny thanks for your post. The ability to categorise the templates exists in the admin area but that doesn't yet translate to any functionality on the request view. It is something that we are actively working on and is currently scheduled for release before the end of January. It will be managed on a per service basis, similar to how it works with categories so you'll be able to limit the email templates that are available for selection. Alex

@Art at BU thanks for your post. The address fields will either be hidden/disabled as suggested, or just set to not show unless they contain data. This can all be configured in the settings for each individual field. Alex

@Martyn Houghton thanks for your post. Yes this is something that will be added early in the new year. Alex

In the latest service manager update, we added the ability to take ownership of a request if the request has no owner and you're a member of the assigned team + available for assignment. Further updates to this will be added over the coming weeks. Alex

In the latest service manager update, we added the ability to take ownership of a request if the request has no owner and you're a member of the assigned team + available for assignment. Further updates to this will be added over the coming weeks. Alex

@will.good thanks for your post. Yes this will be changed as part of the Email Template Grouping & Selection functionality that is currently in progress on our customer facing application roadmap. As it stands, it's scheduled to be released on the week of the 11th of December. Alex

@chrislord in the latest update for Service Manager that was released earlier this week, we added the ability to include archived users as part of the customer selection process for co-workers only. Attached is a screenshot of what this looks like. Hopefully you will find this feature useful. Alex

@Martyn Houghton thanks for your post. I'll ask our development team to investigate. Alex

@Sam P @Berto2002 thanks for the feedback. I will pass it on. Alex

@Berto2002 If the request is assigned to a team only and you are a member of that team and available for request assignment then you will see the new button on the right hand summary section as per the screenshot below. Alex

@Sam P thanks for your post. The time period for the chart is generated from the project start/end or scheduled start/end dates. I suspect the end dates for the tasks exceed the project end date. If you update the project end date then you should see the full picture. Alex

@will.good thanks for your post. This should already be the case. Requests raised directly from a chat have a h_source_type value of 'Chat' and a h_source_id of <chatSessionId> (e.g. CS00029) Alex

@Martyn Houghton FYI, this was added as part of last night's Service Manager update. Alex

@Gareth Cantrell this has been changed and will be in the next supplier manager update Alex