Nanette

@AndyHill We can confirm this was pushed out this morning: Many thanks, Nanette.

@Bluegate Please can you raise this with our support team via the webform - https://www.hornbill.com/support ? Many thanks, Nanette.

@Adrian Simpkins The priority option is only available within the email composer and not from within the request. Going forward, a change has been raised to address the ability to set the importance level of an email notification send from the BPM, watch out for this in future Service manager updates. A recall button isn't compatible with how we send email. Kind regards, Nanette.

@LawesD @AmyW Within the system settings, there is a mail.client.defaultfont settings. Which allows you to define the font you wish to use: If you set this to what you want to use, do you still have issues? Many thanks, Nanette.

@AmyW This has already been raised here: Please follow this post for any further updates? Many thanks, Nanette.

@Adrian Simpkins Please can you provide some examples? Many thanks, Nanette.

@Martyn Houghton You would need to delete the idpdisco_saml_remember cookie from the domain live.hornbill.com or delete all cookies from the live.hornbill.com domain. In chrome you can do this by opening the application tab in developer tools and clicking on the cookies option select the address https://live.hornbill.com which will give you a list of the cookies and you can delete the idpdisco_saml_remember, if other browsers it will be different. Many thanks, Nanette.

@Adrian Simpkins Just an update on this one: Turn on this app setting and you should have access to all available sites in your system when editing request details: app.request.update.site.showAllSites. If this setting is turned OFF then the list of available sites for selection is filtered based on customer associated site. Turn it ON and all sites are available for selection. Many thanks, Nanette.

@Ann-MarieHolloway This is to prevent people spamming when not being logged in. You'll need to wait 30 seconds or sign in to search. Many thanks, Nanette.

Dear all, We are aware of the issue & this is been investigated with the highest of priority. We will provide an update as soon as there is any further news. Please bear with us. Kind regards, Nanette

@Nikolaj Please see forum thread We are currently investigating this issue, please bear with us. As soon as there are any further updates we will update the post. Kind regards, Nanette.

Dear all, We are currently investigating this with the highest of priority, as soon as there is any further update we will let you know. Kind regards, Nanette

@Martyn Houghton Good news, we've fixed this issue in the latest Service Manager update: Let me know if you need any further assistance. Many thanks, Nanette.

@Martyn Houghton This defect has been fix in the latest Service Manager update, please see link below: Please take the build to resolve the issue. Many thanks, Nanette.

Hi @Alberto M, We've identified a product defect (PM0015839), our developers are working on a fix. The fix will be available in a future Service Manager update. Kind regards, Nanette.

Hi @Nikolaj, Good news, a fix has been deployed to your instance. Many thanks, Nanette.

@Tina.Lapere let us know how you get on & if you need any further assistance from us. Kind regards, Nanette.

Hi @Nikolaj Our developers have found the issue and looking to resolve it, please bear with us. As soon as we have any further update, we will be in touch. Kind regards, Nanette.

@Paul Alexander thank you for clarifying.

@Paul Alexander just to clarify, have you cleared the cache? many thanks, Nanette.

@m.vandun We've identified the issue & have fixed it. The fix is available in a new update: Please take the update to resolve the issue, Many thanks Nanette.

@Kelvin As you have a support contract, please can you raise a request via the web-form & we Support will assist? Here's the link for the webform: https://www.hornbill.com/support

@Prem Prakash gautam Please can you PM an API key and we can look into this for you? Please find below a link to our guide on creating an API key: https://wiki.hornbill.com/index.php/API_keys

@Logan Graham Thank you for the post, we are aware of the issues & are currently investigating this. This is not affecting the requests in any way other than presenting the message. There will be an update automatically applied to remove the message. Many thanks, Nanette

@Nick Brailsford please can you confirm if you are trying to access to Supportworks or Hornbill application? many thanks, Nanette.