Nanette

This is being addressed under defect ref: KE00178558. Due to be fixed in the next Service Manager release.

@Jim Are the emails that are being received for new requests or are they for requests raised before the Escalation Event had been deleted? Requests that use the service that the Escalation Events relate to, that were raised before the deletion of the Escalation Event will still fire.

@Sam P@Berto2002@Will J Douglas@Mark Priest@lomixture We can confirm a fix has been pushed out to your instances to resolve this issue.

Thanks @Frank Reay our developers are investigating this. Please bear with us.

A fix has been rolled out to resolve this issue. Please accept our apologies for any inconvenience this may have caused

@davidrb84 @Nikolaj @samwoo A fix has been rolled out to resolve this issue. Please accept our apologies for any inconvenience this may have caused

@davidrb84 please see this post, we are currently working on a fix for this issue

@Sam P we are aware of the above issue & are currently investigating. Please bear with us.

@Adrian Simpkins We are aware of the above and are currently investigating. Please bear with us.

@AKJ we have identified a defect with the Update Customer node not changing the customer. This is being addressed and will be fixed in a future application update. Please keep an eye on the Announcements section for updates on new releases.

@Ashley This has already been addressed, and there is a workaround; see:

@jim please see the post below

@Philip Hanlon just to let you know the Supplier Manager build that contain the fix for this has been deployed

@Frank Reay @Philip Hanlon We've identified a defect in this area, this will be addressed in a future Supplier management update.

@chriscorcoran we can confirm the above issue has now been resolved.

@Daniel We can confirm the above issue has now been resolved.

@Daniel we are currently investigating this issue with the highest of priorities and will provide an update as soon as we can.

@Berto2002 we identified an issue in this area, this is part of the ongoing fix, and the phase to remove the duplicates is due to be actioned in the next few days.

@Claire Holtham you're not missing a setting, we have identified a defect in this area, and this is being addressed and will be fixed in the next Service Manager build. Please note that this is a display issue only, the values are correctly stored and should work as expected.

We are currently investigating this issue. Please bear with us.

@Alistair Young @PeterL @Adrian Simpkins@LouiseT @Jim @Emily Patrick @Sam P We can confirm a fix has now been deployed to resolve this issue. Many thanks, Nanette

@Tina.Lapere thank you for confirming against the support call that all is ok now.

@Adrian Simpkins No worries.

@Adrian Simpkins Looking at your Org record, your Support Subscription expired 30/03/2023 and hasn't been renewed, this would the reason for not seeing the Raise a Support Request Option.

@IntegraGreg The issue with the Support Portal has now been fixed. Apologies for any inconvenience this may have caused.