Nanette

@IntegraGreg Following on from the update above, we have identified an issue with logging into the portal and a currently working on a fix. Please bear with us.

@HGrigsby @Teresa Ward @Paul Chambers @joseph.doyle We can confirm the fix for the issue with the failing of Scheduled reports has been fixed in this build.

Regarding the scheduled reports not working, we have identified a product defect (ref: KE00176398). The fix will be available in the next ESP build, this is planned to be released within the next couple of weeks.

@Teresa Wardthank you, please can you raise a support request via the web form https://www.hornbill.com/support and we will investigate Many thanks, Nanette

@Teresa Ward Please can you provide a screenshot of the schedule tab?

@Paul Chambers @joseph.doyle @Frank Reay A fix to resolve this issue was pushed out overnight. Please note: that any existing report(s) which are missing the userprompt config will still fail and these will need to be recreated. All other reports are not affected. Please accept our sincere apologies for any inconvenience this may have caused.

@HGrigsby we are aware of the issue with Reports and this is currently being investigated. Please bear with us.

@olayawe Not sure when you received the error messages, please can you confirm? We pushed an update out this morning to fix the issues and hopefully this has now been resolved for you.

@Mark (ESC)@Adam Toms @IbbyP this is currently being investigated by our developers, and will provide an update as soon as possible. Please bear with us.

Hi @Llyr We have identified a defect and have applied a fix to resolve the issue with FAQS. Many thanks, Nanette

@Adrian Simpkins We are aware of this known issue, defect ref: KE00173515. This will be addressed in a future the next service Manager update. Please keep an eye out on the Announcements Section for the latest release information. Regards, Nanette

@QEHNick It's possible, if a user attempts to log in, in quick session and these attempts are failed, the account will be locked out (putting it in a suspended state). The following setting is for the Threshold for the number of attempts:

@Adam Toms @Smurfy @Katie@Luke@HGrigsby@Sam P@sprasad@Andrew Tasker@LifeOfJonny We have applied a fix to your instances to resolve this issue. Many thanks, Nanette

We have identified a defect, this will be addressed in a future product update. Many thanks, Nanette

@Adrian Simpkins thank you we are investigating against the request you raised with Support. Thanks, Nanette

@Euan Coleman this has been reported here We are currently investigating the issue.

@Paul Alexander our developers are aware of this this issue, this will be fixed in a future Admin update.

@Adrian Simpkins We have identified this as a defect, this will be addressed in a future product update. Please keep an eye on the forums. Many thanks, Nanette

@Dave Woodhead I understand you have confirmed that the patch we applied to address this issue has been successful, great news!

@Dave Woodhead That's great to hear.

@Dave Woodhead We can see this is being investigated via a support request now. Many thanks, Nanette

@Vikki Cameron @Alberto M@Jeremy@Dave Woodhead@Chris Winship We pushed a fix to your instances to resolve these issues. Many thanks, Nanette

@MichelleReaneyWe have identified defect an issue, which will be fixed in the next Service Manager update. This is planned to be pushed out next week. Please keep an eye on the announcements section of the forums for any updates relating to our builds. Many thanks, Nanette.

@nasimg we are aware of this issue on the Self-Service Portal and are currently investigating, please bear with us. Many thanks Nanette.

@Martyn Houghton We can confirm that it would delete everything related to the mailbox including emails and all associated file attachments. Many thanks, Nanette