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dwalby

Hornbill Users
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Topics posted by dwalby

  1.  

    Auto-apply updates to requests logged via e-mail routing

    By dwalby, in Service Manager

    • 5 replies
    • 1,307 views
  2.  

    Total Request Open Time Report

    By dwalby, in Service Manager

    • 7 replies
    • 1,222 views
  3.  

    First Time Fix

    By dwalby, in Service Manager

    • 6 replies
    • 1,677 views
  4.  

    % of requests resolved by 1st line team (First time fix)

    By dwalby, in Reporting

    • 13 replies
    • 2,626 views
  5.  

    Switch Capture based on Catalog Item

    By dwalby, in Service Manager

    • 3 replies
    • 957 views
  6.  

    E-mail templates - Message Variable

    By dwalby, in Service Manager

    • 4 replies
    • 874 views
  7.  

    Average Resolve Time by Service/Category

    By dwalby, in Service Manager

    • 4 replies
    • 1,096 views
  8.  

    Unable to delete e-mail from Inbox - "Could not contact server"

    By dwalby, in Service Manager

    • 16 replies
    • 1,792 views
  9.  

    Placing multiple incidents on-hold

    By dwalby, in Service Manager

    • 5 replies
    • 1,183 views
  10.  

    E-mail variable - Scheduled Change Date

    By dwalby, in Service Manager

    • 4 replies
    • 1,102 views
  11.  

    Logged & Resolved by Analyst - Bar Chart

    By dwalby, in Performance Analytics

    • 1 reply
    • 1,087 views
  12.  

    Add Change to calendar during Progress Capture

    By dwalby, in Service Manager

    • 2 replies
    • 753 views
  13.  

    Question about Knowledge Centre

    By dwalby, in Service Manager

    • 4 replies
    • 1,031 views
  14.  

    Trigger on team assignment

    By dwalby, in Service Manager

    • 3 replies
    • 956 views
  15.  

    Notification when Pending Due Date substatus comes off hold

    By dwalby, in Service Manager

    • 3 replies
    • 822 views
  16.  

    Notifications on sub-status change not working

    By dwalby, in Service Manager

    • 11 replies
    • 1,722 views
  17.  

    Major Issues with measure results (Logged, Resolved, Open, etc.)

    By dwalby, in Service Manager

    • 3 replies
    • 1,157 views
  18.  

    LDAP sync - Leavers

    By dwalby, in Service Manager

    • 1 reply
    • 836 views
  19.  

    Analyst Performance Widgets

    By dwalby, in Service Manager

    • 4 replies
    • 1,090 views
  20.  

    Error opening Board

    By dwalby, in Board Manager

    • 2 replies
    • 1,434 views
  21.  

    E-mails - Find out who deleted & see whether a request has been raised from e-mail

    By dwalby, in Service Manager

    • 0 replies
    • 694 views
  22.  

    Editing a failed Business Process

    By dwalby, in Service Manager

    • 5 replies
    • 1,128 views
  23.  

    Simple way to set category for self-service requests

    By dwalby, in Service Manager

    • 1 reply
    • 870 views
  24.  

    E-mails Waiting/New E-mails Count Widget

    By dwalby, in Service Manager

    • 4 replies
    • 1,060 views
  25.  

    Making Problems visible on Service Portal

    By dwalby, in Service Manager

    • 1 reply
    • 824 views
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