dwalby Posted November 30, 2018 Posted November 30, 2018 Hi all, Is there a simple way to automatically select a request category (profile) for requests logged via the service (end-user self-service) portal? Currently I have incident BPMs for each service setup as 'Get IT Help' that follow all the same steps as my main incident management BPM, however they have a decision and auto-task to set the category based on the ProgCap answers the end-user has selected. This makes it difficult to maintain any changes to the core process as I then have to make amendments to each individual service BPM also. Hope this makes sense! Thanks in advance
Victor Posted November 30, 2018 Posted November 30, 2018 The short answer is no I'm afraid... amendments to each individual service BPM will be the way to do it ...
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