Simple way to set category for self-service requests

[dwalby]

Hi all,

Is there a simple way to automatically select a request category (profile) for requests logged via the service (end-user self-service) portal?

Currently I have incident BPMs for each service setup as 'Get IT Help' that follow all the same steps as my main incident management BPM, however they have a decision and auto-task to set the category based on the ProgCap answers the end-user has selected.

This makes it difficult to maintain any changes to the core process as I then have to make amendments to each individual service BPM also.

Hope this makes sense!

Thanks in advance

[Victor]

The short answer is no I'm afraid...  amendments to each individual service BPM will be the way to do it ...