Jump to content

Simple way to set category for self-service requests


Recommended Posts

Hi all,

Is there a simple way to automatically select a request category (profile) for requests logged via the service (end-user self-service) portal?

Currently I have incident BPMs for each service setup as 'Get IT Help' that follow all the same steps as my main incident management BPM, however they have a decision and auto-task to set the category based on the ProgCap answers the end-user has selected.

This makes it difficult to maintain any changes to the core process as I then have to make amendments to each individual service BPM also.

Hope this makes sense!

Thanks in advance

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...