dwalby Posted September 18, 2018 Posted September 18, 2018 Hi all, Is it possible to allow customers to view Problem Records within the Service Portal where they are the customer of the Problem Record? Thanks in advance
Victor Posted November 29, 2018 Posted November 29, 2018 @dwalby - problem records do not require the customer to be the customer on the problem record. Problem records will be visible for all customers if the problem is published (https://wiki.hornbill.com/index.php/Publish_Action_Item). They will be visible same way as requests are but in a separate tab named "Published Defects" or "Known Issues". 1
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