E-mail templates - Message Variable

[dwalby]

Hi all,

Some time ago Hornbill introduced the ability to edit e-mail templates within a request with the e-mail template editor. I'm looking at turning off the e-mail template editor component and instead going back to the previous way of having the analyst enter an update in the e-mail field, which then gets pulled through into the e-mail template automatically formatted, etc. In this scenario what variable is used to pull through the text entered into the e-mail template.

Thanks in advance

[Victor]

That would be {{message}}

Make sure you format it as needed: https://wiki.hornbill.com/index.php/Email_Templates#Variables

[dwalby]

Thanks @Victor I spent ages looking through the variable drop-down for that but couldn't see it. But to be fair, it's not in alphabetical order so could've easily missed it

[Victor]

I don't think is there ... *sigh ...

[dwalby]

Don't feel so bad now