dwalby Posted March 29, 2019 Share Posted March 29, 2019 Hi all, Some time ago Hornbill introduced the ability to edit e-mail templates within a request with the e-mail template editor. I'm looking at turning off the e-mail template editor component and instead going back to the previous way of having the analyst enter an update in the e-mail field, which then gets pulled through into the e-mail template automatically formatted, etc. In this scenario what variable is used to pull through the text entered into the e-mail template. Thanks in advance Link to comment Share on other sites More sharing options...
Victor Posted March 29, 2019 Share Posted March 29, 2019 That would be {{message}} Make sure you format it as needed: https://wiki.hornbill.com/index.php/Email_Templates#Variables Link to comment Share on other sites More sharing options...
dwalby Posted March 29, 2019 Author Share Posted March 29, 2019 Thanks @Victor I spent ages looking through the variable drop-down for that but couldn't see it. But to be fair, it's not in alphabetical order so could've easily missed it Link to comment Share on other sites More sharing options...
Victor Posted March 29, 2019 Share Posted March 29, 2019 I don't think is there ... *sigh ... Link to comment Share on other sites More sharing options...
dwalby Posted March 29, 2019 Author Share Posted March 29, 2019 Don't feel so bad now Link to comment Share on other sites More sharing options...
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