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E-mail templates - Message Variable


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Hi all,

Some time ago Hornbill introduced the ability to edit e-mail templates within a request with the e-mail template editor. I'm looking at turning off the e-mail template editor component and instead going back to the previous way of having the analyst enter an update in the e-mail field, which then gets pulled through into the e-mail template automatically formatted, etc. In this scenario what variable is used to pull through the text entered into the e-mail template.

Thanks in advance

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