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nasimg

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Everything posted by nasimg

  1. nasimg
    Not able to assign/ resolve or search for requests in Service Manager Issue logged with Hornbill (IN00156317) from 14:50 today Nasim
  2. nasimg
    Came back but has gone down again Nasim
  3. nasimg
    Same here Nasim
  4. nasimg
    Hi @James Ainsworth Thanks for the update Nasim
  5. nasimg
    Thanks Victor I agree less for us to worry about if you are automating the updates - I would be happy with an email notification (like Live Node ones) so we will know something has happened. Nasim
  6. nasimg
    I was trying to enter a change freeze period in the calendar but noticed I couldn't get the start date to correctly show unless I enter 1am, so where anything after midnight should be the next day, anything upto 00:59 would show as the previous day. See the screenshot - I wanted Mon to Fri to be highlighted but Sunday is showing (until I added a start time 01:01). Nasim
  7. nasimg
    Hi Agree with Trevor - I would like a week notice (or have a fixed change window eg. every Wed 21:00) between releases. This allows us to raise a change on our side and get it approved and have confidence they are not causing issues for early adopters. If you are doing the patch updates like the livenode ones so we don't have to do anything - then you can apply them when you like, although I still prefer a schedule so we can be prepared. Nasim
  8. nasimg
    Hi @Miro Appreciate not easy but in certain processes it would be good to see a date option. In our change process we have a Start and End time, often I'm seeing staff putting and end time before the start. Be nice to have a option to force the end to be equal or greater than the start time. Nasim
  9. nasimg
    Hi @James Ainsworth This has come up again because activities look like a good way of dealing with a particular issue - but without email notifications, teams that are not using Hornbill regularly, will not know about something they need to do. So email notifications (much like when a ticket is assigned to them/ or when a customer updates the request) would be the only way I see this working. Should be configurable like other notifications (as I appreciate not everyone wants to get an email). Can we have another look at whether this is possible in a future update - if not please let me know. Nasim
  10. nasimg
    Thanks @Steven Boardman views are good for certain functions, but our management team want VIPs to be available from the default request lists. So providing a way to highlight this is a major requirement for us - which your customers could choose to use or not. Nasim
  11. nasimg
    We use the Service Portal to allow customers to log their requests, but means we can't easily identify the VIP in the request list. Could we have something like the priority colours to allow for better visibility (eg. change in colour of the customer) Nasim
  12. nasimg
    +1 for us too Nasim
  13. nasimg
    +1 Nasim
  14. nasimg
    +1 for having "Rating" column available in the request list Nasim
  15. nasimg
    This is great news - thank for the update Nasim
  16. nasimg
    Hi It appears the "Change Customer" option is not available to Problems and Known Errors - is this correct? Nasim
  17. nasimg
    @James Ainsworth Please add us too - although we do ask staff to use email, its to easy to use the update without realising the customer isn't notified. Nasim
  18. nasimg
    We have started seeing "This website requires you to install the Temasys WebRTC Plugin to work on this browser Install Now/ Cancel" when going onto our Live Hornbill URL. Is this something we should be installing?
  19. nasimg
    +1
  20. nasimg
    What browser are you using - Chrome works best for us (a bit resource hungry) compared to Internet Explorer
  21. nasimg
    Hi @Victor can you let us know when its available (assume its a Service Manager build update). Nasim
  22. nasimg
    @Miro I can confirm the field is enabled in @Edward Melconianinstance. Nasim
  23. nasimg
    @Ehsan and @Victor, we have updated our instance and are still getting the issue (for certain staff/dashboards). Can you let me know what the next steps are to resolve this. Nasim
  24. nasimg
    +1 for us too
  25. nasimg
    Ok - we are planning to do this, I'll let you know if this doesn't fix it. Nasim
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