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Question about more formatting options for Snippet came up today - we would like to see fonts, tables, and pictures. Plus why isn't it available in all places where we can enter text (eg. update, on hold and resolve)? Nasim

@Victor Happy to update (bit overdue for us) but I checked the announcements and didn't see this issue reported/fixed. Have to be honest - it isn't easy to see what has been updated.... Nasim

Are there any other permissions this role gives - as I don't want to fix one issue only to find I made something visible I wasn't expecting.... Nasim

Hi @James Ainsworth Any updates on the no scroll option - using you workaround but getting slightly stress now....please push to get a fix Nasim

@Victor thanks for the info- strange this was working before has this crept in following an update? Nasim

Thanks Vic - hope that wasn't the cause of the outage...had a few tense minutes over here. Nasim

Requests that are reopened via the service portal are showing as resolved rather than open. The customer is using the "its still broken" button, the timeline shows it has been reopened but the status of the ticket remains resolved. Workaround is for the analyst to reopen it (again). Can this be investigated eg. SR00216556, IN00221610, and IN00233373 Regards Nasim

Hi @Daniel Dekel This is becoming a pain for us - I'm not sure it hasn't happened more than once on the same machine (but possible using different browsers). We are using it in a thin client environment and its also possible due to maintenance the cache gets cleared. Let me know when the permanent fix is available as I'm starting to get complaints. Nasim

Hi @Victor The defect query was directed at James, but the it is about the team list not scrolling if you have 20+ teams (in the request view) - its what this whole topic was about (see the title ). About the "adding multiple orgs" to a user (typically an analyst) I hadn't posted in forum but sent you an email (see your reply to me Fri 10/11/2017 08:53). As I said I think the menu's should behave consistently. Regards Nasim

Yes this would be useful for us too Nasim

Thanks @James Ainsworth Do we need to report the defect - or is it already being investigated Our issue is when we setup analysts, having a copy option would help get the correct roles, and organisations bits filled in quickly for us. Your update will be useful to manager. I've raised this before but just like the team list defect, adding multiple organisations to a user has be one at a time (eg. I can't add 3 organisations in one go) - whereas adding multiple users to an organisation can be done in one step. Good to be consistent in the forms. Nasim

Just put a 0 (zero) in the fields you want to disable. Nasim

We are supporting 4 organisations and have many more than 20+ (58), which gives our admin a nightmare when trying to give teamleaders, managers access to multiple teams. You've managed to allow scrolling teams list from within a request (eg. when assigning to a team) but not in the request list view which is frustrating for us. It does feel you don't expect your customers for have more than 20 teams, but unfortunately we didn't realise the pain we would have once we went down this line. Can you have another look as this is a real bugbear - once you have lots of team managing them currently is very time consumer (no copy user's team, or add all options).

Thanks @Steven Boardman Can you remind me - does this need the customer to have a collaboration license. I think it would be good to have a customisable tab. Nasim

How do you display your escalation or complaints process - we had added it to our FAQ but have been asked whether it could have its own tab (next to FAQ). Is this a possible feature request? Nasim

Hi @James Ainsworth Start and Expiry are useful (always forgetting to remove the bulletin). I'm having trouble getting the image bit to work - I either get the default image or a grey background showing. Any ideas - this was working before. I used have to delete the old image rather than just saving over it, but this isn't working now. Nasim

Yes has been raised before...but +1 to @samwoo request as an enhancement. Nasim

@Steven Boardman I like the idea of opt out - we do explain when to use email and when to use update but analysts still make mistakes so I would prefer if we could send a notification on both (with an option of opting out). Nasim

@Steven Boardman The change customer option is something I would like to see under the "multiple actions" - or you have to do this one at a time. This is not good if the customer has lots of requests under the old name. At the moment I only change the names if the customer wants it - but I would prefer to change them with every name change. Nasim

Hi James Thanks for the update on mandatory closure/ request levels Nasim

LOL - I'm in a bad mood....as I don't have a clue what the option does, if I enabled it (as it is saying we are not secure) would I stop customers logging on. Nasim

@victor Thanks for the Nov 2017 link, but still not obvious that this setting was there. Martyn didn't see it till Feb 2018, and we didn't see it till now - better if it mentioned SSO profile (IMO). You should also update your wiki https://wiki.hornbill.com/index.php/Single_Sign_On_Profiles, still has the "classic" settings (doesn't show the new Audience option) Nasim

@Martyn Houghton, @Victor We only noticed this today - Martyn did you make the change (we are planning something similar using the admin bypass url) just wanted to know whether it was as simple as just enabling. Or did you need your infrastructure staff to amend the certificate. On a separate note I think this sort of change should be highlighted better to all SSO users - seems most of us were unaware. We tend to check this area when we are updating the certificates (once a year). Nasim

@James Ainsworth Looks like a big improvement - look forward to seeing it. Nasim

Thanks Gerry We are affected too Nasim