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@Jamie Talbot Perfect exactly what I needed - and a +1 for changes and problems. Nasim

Hi @David Hall; @Jamie Talbot Just wondering if there is a setting to add attachments automatically to Incidents and Service Requests when getting autoresponder email updates. Nasim

Is there a setting to enable adding the attachment automatically to Incidents and Service Requests when getting autoresponder email updates, this would be helpful to us Nasim

@Martyn Houghton Thanks for this info - enjoying working from home 4 days So they have added cc: but hopefully more to come

We use the automation node to send out P1/ Major Incidents info (updates etc) via email. Is it possible to use a BCC: field to stop staff replying to all.

+1 for the banner and use in BPM

We use a report (with some custom fields to record extra info) - for telling us status, which teams, last logon time. We use this it recharge, also useful when trying to swap a subscription.

Hi @Bob Dickinson Is it possible to change the colours of individual services - to get something like the below?

We had a similar issue last week, some requests didn't show (some did) - Deen run a full reindex of our instance over night and this fixed it. Nasim

I believe this is being delayed till the end of June now following feedback from your NHS customers.

Did we have another wobble today - 13:23 to approx 13:31? I had staff a 2 Boroughs reporting "could not connect to service" Nasim

Thanks we are back up (after a restart I think) Nasim

Since 16:54 today we have been getting "Could not initialise core data - Error code " Support status check is showing Health ok but we can't open any requests Nasim

Its a bit slower than normal but is working ok for us in IE Is Chrome ok?

Getting this now

For the past 5-10 minutes hornbil has been going slow before giving us a core error message Anyone else seeing this? Nasim

Hi @Daniel Dekel Sorry to reopen this post but I've run into this same issue - staff who were full users but have been demoted to basic, but I'm trying to clean the workspace membership up but I'm getting the same error. Please don't say I have to promote them back up to Full User before I can remove them, although this does work there a lot of staff to manually do this fix for.... Nasim

Just another bump as this has been raised again by our teams and management. Nasim

Yes - hopefully its going to stay up.

Hornbill has stopped again

Yes - same for us

@Ehsan Thanks this has fixed the issue for us. Nasim

Same as our instance.. Nasim

On the 20th Dec we had a similar issue - I logged to Hornbill but the next morning it was ok and hasn't happened since. I'm hoping your issue hasn't reoccurred since 2nd Jan. Nasim

@James Ainsworth This would work for me - but not as well as having the linked service. I assume the requests sits with the original team and has the old owner, which may annoy staff who wish to only see requests they are dealing with. Nasim