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Everything posted by nasimg
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Report for linked request relationship
nasimg replied to Giuseppe Iannacone's topic in Service Manager
Do you want to try the attached report definition and see if it helps. ng-linked-request-report.report.txt -
Hi All Sorry for the basic question but I normally get involved in the reporting, I know how I could report against a custom field, but if this wasn't set when the form was published is it possible to get the value? So I know the service, form id and field id. Nasim
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Reports not listed since backend change on 28th April
nasimg replied to Oriol Martinez's topic in Reporting
Strange I couldn't see my reports (searched Reports under Platform and Service Manager in the new UI), but I have the list of id's so I created a test one and changed the id to my old reports. This opened and I bookmarked them again. When I searched Reports again they were visible under Service Manager, not sure why they didn't show at first? Nasim -
Hi @JBasey We are looking at bring in assets via SCCM so this would be really helpful. Its very early days for us but good to see you are getting the mappings and info you need. Nasim
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This would good to know, we manually update the attribute fields with the date (you can report against these fields). Nasim
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Looks like the forms where "Label" were set are ok now - I didn't check them before (only fixed the one that was reported to me) so don't know if they were all broken. But the 3 I've checked so far are all good.
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Yes needed to correct all the "Label" on the PCF before I could publish it. I hope this is not on all forms......checking now Nasim
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It looks like it (everywhere there is a Label, the field is blank) - and I can't publish any changes to that PCF (or Intelligent Capture) so can't tix it. But I might need to correct all the missing "Labels" first. Nasim
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I've just had a report of a form not working. Checking the pcf I seeing where I assume the field was "Label" type, it is now blank.
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Unable to logon to system and unable to raise a support ticket
nasimg replied to Adrian Simpkins's topic in Service Manager
We had it too (12:50 - 12:52) @Martyn Houghton we also noticed it defaulted back to the original login screen (but is ok now) Nasim -
@Gerry Yes I understand your point, I assumed the admin button would take you to the new UI, but @Ehsan has shown us what to do, so hopefully my admins will be fine on the 28th April. Removing the button does remind us the change is coming..... Nasim
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@Ehsan many thanks for this bit of info. I hadn't realised the option would disappear (although makes sense), but seems a bit early to make the change, as the new Admin UI is happening on the 28th April. Still thanks for the screenshots - I've passed this info to my other admins. Nasim
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Changes to scheduled date or time in changes don't save
nasimg replied to HGrigsby's topic in Service Manager
Yes working for us Nasim -
Changes to scheduled date or time in changes don't save
nasimg replied to HGrigsby's topic in Service Manager
@David Hall Although we can schedule the change, the dates in the Change Calendar do not update (in addition to what has already been mentioned here). Nasim -
Ok I've found out a bit more about my issue, when pressing next month form move forward (like you pressed next). This seems to happen on the progressive capture forms where the date is the last field. I've added another question/field and the behaviour has stopped. This is still a defect, although I have a workaround, that needs to be investigated.
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Anyone else having trouble using the new date picker When I try and go forward a month (eg. to April), the form move forward (like I've pressed Next), and if I try and go back a month the form moves back (like I've pressed Previous). Nasim
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+1 for this - common complaint is email chain is not there.
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Hi @Steve Giller No we haven't used it yet be have plans to, this sounds like it would solve my issue. Nasim
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@Berto2002 very useful tip - thanks What I need is something that keeps the BPM tidy and achieves the "assignment to a HB support team based on an app selection". This is proving difficult to keep compact/efficient....any ideas for the community would be appreciated. Nasim
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I'm trying to add an assign to a team based on what software the customer selected from a drop down. Issue is I have a long list of 30+ apps that go to one team, having to add them one by one is going to take some time. Is there a better way of doing this? See below - this is what I've added to the BPM decision node. Rather than adding the apps one by one, can I use a separator so I can add them on one line. This data exists as a Simple List, but I can't see a way of adding them directly from that. Nasim
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I'm getting reports of staff not able to find reference numbers that they say they could previously (using the global search) Nasim
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ESP (3582) update - user accounts where Login ID is different to UserID
nasimg replied to nasimg's topic in Service Manager
@Gerry Thanks for the explanation. Nasim