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Emily Patrick

Hornbill Users
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    124

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Topics posted by Emily Patrick

  1.  

    Users name changes each day after import

    By Emily Patrick, in Integration Connectors, API & Webhooks

    • 11 replies
    • 783 views
  2.  

    Status call option

    By Emily Patrick, in Service Manager

    • 9 replies
    • 569 views
  3.  

    Unable archive user - documents owned

    By Emily Patrick, in System Administration

    • 9 replies
    • 363 views
  4.  

    Schedule within Change Request - unable to change to another date

    By Emily Patrick, in Service Manager

    • 7 replies
    • 557 views
  5.  

    Chat start after closing time?

    By Emily Patrick, in Live Chat

    • 7 replies
    • 838 views
  6.  

    Unable to view timeline posts

    By Emily Patrick, in iOS

    • 7 replies
    • 901 views
  7.  

    E-mail Routing - adding details into a ticket

    By Emily Patrick, in Service Manager

      
    • 7 replies
    • 957 views
  8.  

    Searching for FAQ's within a ticket or when creating a new ticket

    By Emily Patrick, in Service Manager

    • 7 replies
    • 243 views
  9.  

    Anchor's within FAQ's

    By Emily Patrick, in Service Manager

    • 5 replies
    • 638 views
  10.  

    FAQ Export

    By Emily Patrick, in Service Manager

    • 5 replies
    • 413 views
  11.  

    MS Teams integration and ability to send messages to users

    By Emily Patrick, in Service Manager

      
    • 5 replies
    • 227 views
  12.  

    Report on Team Assignment

    By Emily Patrick, in Reporting

    • 3 replies
    • 862 views
  13.  

    Survey after Chat has completed - enhancement?

    By Emily Patrick, in Live Chat

    • 3 replies
    • 315 views
  14.  

    Delays from raising ticket to being able to search for it

    By Emily Patrick, in Service Manager

    • 2 replies
    • 285 views
  15.  

    SM Search criteria not matching the conditions

    By Emily Patrick, in Service Manager

    • 2 replies
    • 206 views
  16.  

    Issues with FAQ link after logging in with MFA

    By Emily Patrick, in Service Manager

    • 2 replies
    • 186 views
  17.  

    Export category option

    By Emily Patrick, in Service Manager

      
    • 2 replies
    • 124 views
  18.  

    Duplicate entries in report - how to remove

    By Emily Patrick, in Service Manager

    • 2 replies
    • 87 views
  19.  

    Live chat on Login page

    By Emily Patrick, in Live Chat

    • 1 reply
    • 4,903 views
  20.  

    Assigned field in View criteria

    By Emily Patrick, in Service Manager

      
    • 1 reply
    • 80 views
  21.  

    FAQ Data Dump

    By Emily Patrick, in Service Manager

    • 0 replies
    • 96 views
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