Emily Patrick Posted December 12, 2023 Share Posted December 12, 2023 I'm trying to pull a View of tickets that are assigned to particular queues on a particular day. Looking to set the criteria as the following: Team is xxxxxxxx Assigned is today From the drop down list in the Condition, it doesn't have an assigned option. Is it possible to get this added? I've checked the custom field mappings that are available in the Condition list, but we haven't set any for this in our BPM's. Below is what I'm looking to find from a ticket, to put into a list within Service Manager, that I can adjust the dates for as and when required: Link to comment Share on other sites More sharing options...
Steve Giller Posted December 12, 2023 Share Posted December 12, 2023 That information is not stored, as it's an ambiguous value - is this assignment to a Team, a User, the initial assignment, the most recent assignment; if the most recent assignment does that replace the initial assignment - if so does that occur for a Team assignment, User assignment or both ... etc. If you need to create a view for this you'll want to specify your own criteria, use those to keep a Custom Field populated, and filter on that field for your View. Link to comment Share on other sites More sharing options...
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