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Assigned field in View criteria


Emily Patrick

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I'm trying to pull a View of tickets that are assigned to particular queues on a particular day.  

Looking to set the criteria as the following: 

Team is xxxxxxxx
Assigned is today

From the drop down list in the Condition, it doesn't have an assigned option.  

Is it possible to get this added? I've checked the custom field mappings that are available in the Condition list, but we haven't set any for this in our BPM's.  

Below is what I'm looking to find from a ticket, to put into a list within Service Manager, that I can adjust the dates for as and when required:

image.png.f88c051ad7c979b4094e7d4a2ff0cca2.png

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That information is not stored, as it's an ambiguous value - is this assignment to a Team, a User, the initial assignment, the most recent assignment; if the most recent assignment does that replace the initial assignment - if so does that occur for a Team assignment, User assignment or both ... etc.

If you need to create a view for this you'll want to specify your own criteria, use those to keep a Custom Field populated, and filter on that field for your View.

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