FAQ Export

[Emily Patrick]

Hi, 

Is there an easy way of exporting FAQ's from Hornbill? We're struggling with our knowledge (people in Hornbill are aware of our issues), so we're currently looking at a temporary alternative outside of Hornbill for our knowledge solution, while other things are being worked on.  

We have an export from our previous ITSM platform, but the data is out of date, so wondering if there was an easy way to export the data myself that is more up to date, without having to spend the time to manually recreate it in a new system.  

Many thanks for any advice

Emily

[Jeremy]

@Emily Patrick if you have someone that works with the API then you could display your FAQs outside of Service Manager on a separate webpage for instance.

This is what we have done, so that our analysts can easily search in one place all the FAQs.

[Emily Patrick]

@Jeremy thanks for that information, I shall have a chat with those that work with API's to see what we can with another page.  

[Jeremy]

happy to show you want we have if it helps at any point

[Emily Patrick]

Hi @Jeremy

When/How would it be possible to see what you've done please? 

I've got someone who's pretty ok with API's so should be OK to do what we need to do.  

Many thanks

[Jeremy]

@Emily Patrick I have sent you a direct message on here to arrange something.