Unable to view timeline posts

[Emily Patrick]

iPhone running iOS 15.0.2 and Hornbill app 2.5.13

When trying to look at timeline entries in the app of any job assigned to me, I get the below 404 Page Not Found error: 

Being able to see what is in the timeline helps our agents who are using the app away on their phones away from the desk with updates already in the job. 

I've not tested it on Android devices, so not sure if it's the same on Android or just on iOS.  

 

Any help would be appreciated. 

[James Ainsworth]

Hi Emily, 

Thanks for your post.  I've fed this back to our development team to investigate.  I'll let you know if I hear of anything.  I've just tested on my Android app and I'm not seeing issues there, so if there is a problem, it may only be on iOS. 

Regards,

James

[Emily Patrick]

Thanks @James Ainsworth.  I'll install the app onto my personal Android phone and confirm it's not an issue for me there either.  

[Emily Patrick]

Can confirm that I can see the timeline information in the app on my personal Android device.  

[James Ainsworth]

Hi Emily, 

A fix has been completed and it should be available in the app store over the next couple of days.

Regards,

James

[Emily Patrick]

Hi @James Ainsworth, 

Thanks for the update.  I was off yesterday, so just catching up! 

My colleague who reported the issue to me, has informed me it's working for him.  

Do we know what caused the issue?

Emily

[Emily Patrick]

Just heard back, my colleague can see the timeline information, but when he clicks 'back', it doesn't work! 

Sorry to have found another issue!

 

I can raise a ticket in the system for it, if it's easier.  He can at least see the notes and do his job easier from his phone, just an annoyance he found, but he can get around it by using the menu. 

[James Ainsworth]

Hi Emily,

Thanks for your feedback.  Sorry about that.  It has been reported already so no need to raise a ticket.  Hopefully this will be fixed soon.  I'll update when I hear of any progress.