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Mark (ESC)

Hornbill Users
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  • Posts

    167

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Topics posted by Mark (ESC)

  1.  

    Unable to 'Share With Group' in activities.

    By Mark (ESC), in Service Manager

    • 2 replies
    • 269 views
  2.  

    Unable to create a new team

    By Mark (ESC), in Service Manager

    • 2 replies
    • 215 views
  3.  

    Activities - update button not working

    By Mark (ESC), in Service Manager

    • 2 replies
    • 222 views
  4.  

    Portal Home Page for sub Company not showing customers active calls

    By Mark (ESC), in Service Manager

    • 2 replies
    • 259 views
  5.  

    Email -> Templates Role

    By Mark (ESC), in Service Manager

    • 2 replies
    • 138 views
  6.  

    Failed to save downloaded content

    By Mark (ESC), in Reporting

    • 1 reply
    • 977 views
  7.  

    Building up FAQ's for Employee Portal

    By Mark (ESC), in Employee Portal

    • 1 reply
    • 876 views
  8.  

    Adding FAQs, what permissions or groups

    By Mark (ESC), in Employee Portal

      
    • 1 reply
    • 788 views
  9.  

    Available FAQs in Ticket Reply

    By Mark (ESC), in Service Manager

    • 1 reply
    • 565 views
  10.  

    Customers/Users reopening Ticket via Employee Portal

    By Mark (ESC), in Employee Portal

    • 1 reply
    • 770 views
  11.  

    Your request has been resolved - change standard answers.

    By Mark (ESC), in Employee Portal

    • 1 reply
    • 828 views
  12.  

    Change Default Visibility - to TEAM and not CUSTOMER on ticket comments etc

    By Mark (ESC), in Service Manager

    • 1 reply
    • 944 views
  13.  

    Assign a new 'Progressive Capture' to the 'Report an ICT Issue' in the Employee Portal

    By Mark (ESC), in Employee Portal

    • 1 reply
    • 688 views
  14.  

    Employee Portal going live - 'Basic' users denied access: AADSTS50105

    By Mark (ESC), in Employee Portal

    • 1 reply
    • 1,044 views
  15.  

    Correct URL for basic users to access the Employee Portal.

    By Mark (ESC), in Employee Portal

    • 1 reply
    • 897 views
  16.  

    Changing comments visibility to all previous tickets to TEAM

    By Mark (ESC), in Service Manager

    • 1 reply
    • 685 views
  17.  

    FAQ Views values - reset to zero

    By Mark (ESC), in Employee Portal

    • 1 reply
    • 679 views
  18.  

    "Requests->Request Resolve Time" is blank on reports.

    By Mark (ESC), in Service Manager

    • 1 reply
    • 623 views
  19.  

    My Dashboards - Sharing to others

    By Mark (ESC), in Service Manager

    • 1 reply
    • 572 views
  20.  

    Unable to email user / Issue with User Record

    By Mark (ESC), in Customer Manager

    • 1 reply
    • 1,375 views
  21.  

    Email Template Variable - {{.H_fixby|formatLocalTime}}

    By Mark (ESC), in Service Manager

    • 1 reply
    • 543 views
  22.  

    Hornbill Assets - Import information into existing Asset

    By Mark (ESC), in Service Manager

    • 1 reply
    • 594 views
  23.  

    Email Templates - Home System Email Templates (Permission Role)

    By Mark (ESC), in Service Manager

    • 1 reply
    • 501 views
  24.  

    Automatically assign a ticket

    By Mark (ESC), in Service Manager

    • 1 reply
    • 460 views
  25.  

    Disconnection Problem - message

    By Mark (ESC), in Service Manager

    • 1 reply
    • 296 views
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