Mark (ESC) Posted October 21, 2020 Share Posted October 21, 2020 It is possible to change the text in the standard green and red answers in the Employee Portal one a ticket has been resolved. At the moment the wording in the red button is a bit blunt. Link to comment Share on other sites More sharing options...
Bob Dickinson Posted October 21, 2020 Share Posted October 21, 2020 Hi @Mark (ESC) These can be changed in the Translations in the Admin Tool (Applications --> Service Manager --> Translations) The ones you need are: "It's working!" - guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.working "It's still broken" - guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.broken "Your request has been resolved" - guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.completed For example: Kind Regards Bob 1 Link to comment Share on other sites More sharing options...
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