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Your request has been resolved - change standard answers.

Mark (ESC)

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Hi @Mark (ESC)

These can be changed in the Translations in the Admin Tool (Applications --> Service Manager --> Translations)

The ones you need are:

  • "It's working!" - guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.working
  • "It's still broken" - guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.broken
  • "Your request has been resolved" - guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.completed


For example:



Kind Regards


  • Thanks 1
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