Your request has been resolved - change standard answers.

[Mark (ESC)]

It is possible to change the text in the standard green and red answers in the Employee Portal one a ticket has been resolved.

At the moment the wording in the red button is a bit blunt.

[Bob Dickinson]

Hi @Mark (ESC)

These can be changed in the Translations in the Admin Tool (Applications --> Service Manager --> Translations)

The ones you need are:

• "It's working!" - guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.working
• "It's still broken" - guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.broken
• "Your request has been resolved" - guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.resolve.completed

 

For example:

 

Kind Regards

Bob