Mark (ESC) Posted February 9 Share Posted February 9 We have created a Portal Home page not associated with the Primary Company. All works fine, apart from the Widget - Service Manager - Requests, the user's current raise tickets are not showing. However the ticket can be navigated to from our Service Desk email links, so ticket does exist. Link to comment Share on other sites More sharing options...
Victor Posted February 9 Share Posted February 9 @Mark (ESC) if you are using service domains, and the widget is on a page for a service domain, all requests in the widget will be from services that belong to that service domain. It will not display requests for services that belong to other service domains nor requests for services that belong to no service domain... Link to comment Share on other sites More sharing options...
Mark (ESC) Posted February 10 Author Share Posted February 10 @Victor Thanks for confirming the reason behind this. Is there a workaround possible, as would be beneficial for the users not associated with the Primary Company to see there current and archived tickets. Link to comment Share on other sites More sharing options...
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