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Building up FAQ's for Employee Portal


Mark (ESC)
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We are creating our Employee Portal over the next month and one of the areas we need to build is FAQ.

The only YouTube video I can find is https://wiki.hornbill.com/index.php/Service_FAQs but this seems to relate to an older HornBill Version.

Where in the Administration section do you create and assign FAQ's.

Thanks

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@Mark (ESC) FAQ's are created against your services.

https://wiki.hornbill.com/index.php/Service_FAQs

Once you have FAQ's created, they will appear on the relevant Service Page on the Employee Portal, for any employee who is subscribed too that service.

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The FAQ's are also searchable via the search widget:

image.png

FAQ's can also be presented on the employee portal via the knowledge centre:

https://wiki.hornbill.com/index.php/Knowledge_Centre

Finally as each FAQ has it's own unique URL, you can also create Link Widgets on your employee portal page to promote specific FAQ's

image.png

Hope that helps

 

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