"Requests->Request Resolve Time" is blank on reports.

[Mark (ESC)]

Working on some reports to work out typical Request Resolved Times.

Initial basic report is giving this field as not populated when run.  I presume this field needs to be calculated in a process somewhere within the BPM or Progressive Capture stages ?

 

Thanks

 

[David Hall]

Hi @Mark (ESC)

These values are automatically populated when you mark the response/resolve timers when using service levels.  So provided you have a response and/or fix timer in use against a request, when the timer is marked as complete it should store a value here.

Hope that helps,

Dave.